Overview
Brand Specialist (Supervisor) - Click and Collect at Selfridges. Join to apply for the Brand Specialist (Supervisor) - Click and Collect role at Selfridges.
Role Responsibilities
* Deliver exceptional service to customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
* Excite and motivate colleagues by sharing knowledge of your brand, communicating stories of newness, product exclusives and other information to help drive sales; cascade this information via training.
* Take responsibility for tasks beyond the role when needed, spot opportunities to improve business, customer service and retail standards.
* Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss.
* Be adaptable to daily challenges; the role may involve working across different departments, bringing service excellence and a collaborative spirit.
* Build and develop your own client base by using exceptional service skills to nurture customer relationships.
The Ideal Candidate
* Strong sales, CRM and NPS mindset with curiosity and willingness to learn.
* Excellent communicator; able to deliver inspiring brand training to the team.
* Well informed about competitors and market trends.
* Known as a sales and service expert; collaborative and proactive in keeping teammates informed.
* Approachable leader who supports the wider team with queries and coaching.
* Proud shopkeeper; able to replenish stock and maintain Selfridges standards, inspiring others to do the same.
* Aligned with Selfridges values and viewed as a trusted, respectful colleague.
Additional Information
This guide summarizes the role; all team members are expected to be flexible in the work undertaken according to business needs.
Rewards and Benefits
* Flexible working options including part-time, flexi-time, job sharing or hybrid working.
* Generous annual leave that increases with length of service.
* Up to five paid volunteering days for community initiatives.
* Family leave policies including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave.
* Defined pension contribution scheme and a generous bonus and/or commission scheme.
* Enviable team member discounts, sale previews and double discount days; exclusive local discounts.
* Subsidised gym memberships and other wellbeing initiatives.
* A sustainable car salary sacrifice scheme (subject to eligibility).
* Access to various training programmes for career development.
About Selfridges and Inclusion
Selfridges is committed to a diverse and inclusive working culture where everyone feels welcome and has equal opportunities. We offer support at every stage of the application process and encourage applicants from all backgrounds to apply.
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