12 Month Contract With A Local Authority
Role Purpose
We are seeking a motivated, empathetic, and engaging Employment and Skills Mentor to deliver an exciting employability support programme. The post holder will provide tailored one-to-one support to individuals aged 16 and over, helping them to overcome barriers to employment and progress towards sustainable work.
The role requires a proactive, creative, and innovative approach to engagement, using strong interpersonal skills and collaborative communication techniques to empower participants and create positive, lasting change.
Key Responsibilities
* Manage and support a caseload of participants, providing personalised employability support aligned with programme guidance.
* Recruit, retain, train, and develop participants using a variety of techniques, including collaborative conversations, individual coaching, and personal support.
* Build strong, positive relationships with participants to identify, address, and overcome barriers to employment.
* Create momentum for change by using collaborative communication skills that demonstrate empathy and acceptance while focusing on key issues affecting employability.
* Use the Collaborative Conversation approach to identify barriers to employment and develop comprehensive, strengths-based action plans with participants.
* Undertake initial assessments, regular reviews, and further assessments as required to support progression.
* Identify risks and complete risk assessments and risk management plans in line with organisational procedures.
* Provide information, advice, and guidance to help participants address a wide range of barriers to work, including access to training, education, development opportunities, and employment.
* Identify alternative or stepped employment options for participants who require additional support to progress.
* Work closely with the Employment Engagement Team and employers to ensure participants entering sustained employment receive appropriate in-work support.
* Provide advice, guidance, and direction to Employment & Skills Case Workers to ensure manageable workloads and effective delivery of agreed participant support.
* Monitor and review caseworker actions to ensure progress against participant action plans.
* Adopt a holistic, enabling, and collaborative approach, working in partnership with community organisations and stakeholders to maximise employment outcomes.
* Actively contribute to strong partnership working across Working Denbighshire and external agencies.
* Collect and maintain accurate evidence to demonstrate achievement of outcomes and meet monitoring requirements.
* Produce high-quality case studies to showcase the impact of the programme.
* Follow prescribed filing systems and data accuracy standards, ensuring confidentiality and compliance with Information Sharing protocols.
* Identify operational risks in line with the Working Denbighshire safe system of work.
* Complete and maintain risk assessments and risk management plans, escalating concerns to the line manager as appropriate.
* Participate fully as a member of the Working Denbighshire team, taking collective responsibility for promoting the service and achieving its targets and ambitions.
Requirements
* Experience of supporting individuals with employability, skills development, or personal barriers to work
* Strong interpersonal and communication skills with the ability to build trust and rapport
* Empathetic, motivational, and participant-focused approach
* Ability to manage a caseload and prioritise effectively
* Experience of assessment, action planning, and review
* Knowledge of safeguarding, confidentiality, and risk management
* Ability to work collaboratively with colleagues and external partners
* Experience using collaborative or strengths-based coaching approaches
* Knowledge of local employment, training, and support services
* Experience of mentoring or supervising staff or volunteers
* Understanding of outcome monitoring and evidence requirements
Additional information
* Bi-Weekly Payments
* 37 Working Hours Per Week