Sales & Retention Specialist (Hybrid)Date: May 2026Company: Energia GroupLocation: Technology Park, AntrimContract: Permanent - Full TimeWorking Hours: 37 hours - Monday to FridaySalary: Starting salary £26,700 with opportunities to progress, plus an uncapped commission-based bonus with an OTE of £6,000Hybrid Working: We currently operate a hybrid working policy working 3 days in the office and 2 days from home.About UsEnergia Group is a leading energy company in both RoI and NI, dedicated to decarbonising Ireland's energy system. Through three key unitsRenewables, Flexible Generation, and Customer Solutions, namely Energia in RoI and Power NI in NIthey offer advanced energy solutions. They are committed to driving Ireland's renewable future and supporting local communities through initiatives such as employee volunteering and community benefit funds.Power NI, as part of Energia Group, is Northern Ireland's most trusted energy supplier, delivering the products, services and value that families, businesses and communities need today for a greener, more sustainable tomorrow. They are NI's largest electricity supplier, energising over half a million homes, farms and businesses for over 90 years. They are driving positive change for people living here and for the future of the planet through sustainable, smart, affordable and customer-centric products and services.Their employees are their greatest asset, and they invest in growth through Learning and Development programmes. They foster a safe, inclusive work environment, champion diversity, and are seeking people with positive energy to make an impact in their roles through a meaningful career.About the RoleDriven by continued growth and increased departmental demand, the team is expanding. This position plays a key role in organisational success.The ideal candidate will excel in a hybrid team environment, demonstrate high motivation, and be dedicated to delivering exceptional customer service.ResponsibilitiesCustomer Retention: Connect with customers through inbound and outbound channels to foster loyalty and maintain strong, long-term relationships.Revenue Growth: Up-sell and cross-sell innovative energy products and services, including solutions within the "Energy Transition" initiative focused on sustainable energy.Stakeholder Collaboration: Build and maintain effective, professional relationships with internal teams and external partners to support shared objectives.Regulatory Compliance: Execute all duties in strict adherence to company policies, procedures, and industry regulations, ensuring the highest standards of integrity and safety.Operational Excellence: Provide precise and efficient sales administration and support to ensure seamless operations within a dynamic energy environment.About youKey Criteria - What You'll NeedAt least 6 months of sales and negotiation experience demonstrating success in engaging customers, closing deals, and building rapport.Strong communication abilities, with exceptional verbal and written communication skills.Proficiency in working independently with self-motivation, while collaborating within a broader team environment.Demonstrable IT proficiency, including experience with Microsoft Office and other relevant tools.A dedicated home office setup with reliable high-speed broadband to facilitate remote working.Desirable Criteria - These help decide between those who meet all the above key criteria:Experience liaising directly with customers to promote the company's services.Experience handling inbound calls.GCSE education at grade A-C including Maths and English, or equivalent.If you are enthusiastic about this role but do not meet every single requirement, you are still encouraged to apply. Your past experiences might be the perfect match for this or other positions.Energised for betterThese are the behaviours, skills, and knowledge needed to be successful in the organisation.Leading SelfEffective Collaboration.Emotional Intelligence.Flexibility & Resilience.Achieving SuccessCustomer & Stakeholder Centric.Strive For Excellence.AwardsBronze Diversity Mark.Best Storytelling Award (Spider Awards).Business Working Responsibly Mark for responsible and sustainable business practices.Special Award for CSR and Charitable Initiatives (UK Utilities & Telecom Awards).Utility Week Awards 2024 - Finalist.Silver in Social Sustainability, Diversity and Inclusion initiative of the Year (Greener Possibilities).ESG Best Performer of the Year in the Green Awards.Best Corporate Wellbeing Programme.Women in STEM - Best Recruitment Campaign.Benefits:Work From HomeWHJS1_NI