Income Officer
Location: North London
Salary: £35,425 per annum
Hours: 37.5 per week
Contract: Permanent
Are you passionate about supporting residents to sustain their tenancies and achieve financial stability? We're looking for a motivated and customer-focused Income Officer to join a dedicated housing team, helping to ensure that residents receive an effective, supportive and fair income management service.
The Role
You will take ownership of a defined patch of properties, providing a proactive and efficient rent collection and arrears recovery service. This is a varied and rewarding position where you'll combine strong communication and negotiation skills with empathy and problem-solving, ensuring tenants are supported to manage their rent commitments and sustain their tenancies.
Key responsibilities include:
Managing rent accounts, identifying arrears early and taking appropriate action to prevent debt escalation.
Working closely with residents to provide advice on welfare benefits, budgeting and income maximisation.
Taking cases through the full arrears recovery process, including serving notices and representing the organisation in court when required.
Liaising with external partners such as Housing Benefit, DWP, CAB and other support agencies to achieve positive outcomes for residents.
Maintaining accurate records and ensuring all actions comply with policy, legislation and pre-action protocols. About You
We're seeking someone with proven experience in income management or rent arrears recovery within a housing or related setting. You'll have a good understanding of social housing, tenancy law, and welfare reform, and be confident handling sensitive situations with professionalism and care.
You should be:
Customer-focused, with excellent communication and negotiation skills.
Experienced in managing rent accounts and achieving successful arrears recovery outcomes.
Comfortable attending court, preparing documentation and representing cases.
Organised, analytical and able to work effectively both independently and as part of a team. What's on Offer
A supportive and friendly working environment
Hybrid working arrangements (post-probation)
25 days holiday plus bank holidays
Healthcare cashback scheme
Generous pension
Ongoing learning and development opportunities If you're looking for a role where you can make a real difference to people's lives while developing your career in housing, we'd love to hear from you