Job overview
The post holder will be an integral member of SBUHB’s Urgent and Emergency Care Improvement & transformation team and will play a key role in embedding QI culture across Swansea Bay University Health Board (SBUHB). An ambitious and highly motivated individual is required to provide high-quality Improvement support aligned with the 6 Goals for Urgent and Emergency Care framework. Specifically, this will include working on Optimising Patient Flow and Discharge to Recover then Assess (D2RA) initiatives. The facilitator will be imperative to ensuring the planning and delivery of key works across all service areas within SBUHB. The focus being on encouraging:
· Timely initial assessment of patients on admission (criteria to reside) and discussion(s) re; likely discharge date (to set early expectations).
· Utilisation of SAFER and Red2Green principles and timely recording of D2RA pathway at Board Rounds.
· Encourage and embed initiatives to avoid deconditioning of patients when in an acute setting
· Close working with social care/ Local Authority/ Third Sector partners (as part of Integrated Discharge Hub) to encourage timely flow and discharge.
· Other activity as determined by needs of the system e.g. PDSA cycles and monitoring of improvement activity.
This role will require a collaborative approach in working with colleagues both within and outside of SBUHB and provide a pragmatic approach to change.
Main duties of the job
•Develop measurement plans for improvement programmes and ensure that appropriate data is available to teams regularly in a format they can use.
•Expected to work autonomously daily, will exercise a high degree of personal initiative in carrying out their duties and will report to the Improvement Lead for discussion and direction.
•Assist the clinicians and Service Managers in the successful implementation and delivery of the Optimal Hospital Flow and D2RA schemes of work.
•Support planning, organisation and delivery of highly complex activities, which includes being flexible and dynamic to adjust plans and strategies to aligned to service delivery.
•Have knowledge of how to map and describe the current process pathways from a clinical and administrative perspective, identifying recommendations for changes to ensure an effective patient-centred system is in operation across varying clinical areas and specialists.
•Plan and prioritise own work, to ensure effective support to all areas and delivery of key objectives.
•Provide advice and support to the Programme Lead (Associate Director – Unscheduled Care) and other colleagues as required.
Working for our organisation
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.
There are also apprenticeships, work placements and volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Detailed job description and main responsibilities
Please see the attached job description and person specification for a detailed outline of the job requirements. This is available for you bilingually, in English and Welsh.
Person specification
Qualifications & Knowledge
Essential criteria
1. Professional knowledge acquired through Nursing, Occupational Therapy, Physiotherapy Degree or equivalent experience or training.
2. Post graduate diploma or able to demonstrate the equivalent level of knowledge, skills or experience. Evidence of quality improvement practice within professional or voluntary roles, plus further staff or project management knowledge.
3. A relevant qualification in improvement methodology (including any organisation specific online/face to face training).
4. Evidence of continuing professional development. Able to effectively use Word processing, Excel, PowerPoint and Outlook
Desirable criteria
5. Knowledge of records management. Digital and data management, practice, storage and analysis and interrogation.
6. Knowledge and experience of optimal hospital flow & D2RA principles and policies.
Experience
Essential criteria
7. Experience of managing/supervising staff.
8. Experience of Quality Improvement, project management, service transformation or remodelling of services.
9. Experience of delivering presentations.
10. Experience of developing and delivering training.
11. Recent experience of working within an acute or community hospital setting.
Desirable criteria
12. Experience of financial planning and monitoring.
Aptitude and abilities
Essential criteria
13. Adhere to and can demonstrate SBU Values & Behaviours.
14. Advanced coaching and facilitating skills.
15. Ability to assess and prioritise the workload of staff.
16. Ability to coach and support individuals and multi-disciplinary team.
17. Ability to devise project plans and work programmes, working independently and as part of a team
18. Have a high degree of personal initiative in carrying out duties.
19. Have a high level of self and social awareness to facilitate professionals in challenging and contentious conversations and decision making.
20. Ability to establish good working relationships at all levels of the organisation.
21. Ability to demonstrate excellent prioritisation, organisation and management skills. Able to use initiative & judgement in dealing with day-to-day operational issues and queries.
22. Ability to manage multiple projects/work priorities simultaneously.
Desirable criteria
23. Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in
24. Ability to demonstrate discretion.
25. Diplomatic.
Other Essential Criteria
Essential criteria
26. Ability to travel within geographical area.
27. Able to work hours flexibly.
28. Ability to demonstrate a passion for person-centred flow and care processes
29. Excellent organisational and time management skills.
Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.
Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable.
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Welsh language skills are desirable