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Client Support Administrator, Market Drayton
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Client:
Culina Logistics
Location:
Market Drayton, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
804dfa34452d
Job Views:
9
Posted:
22.06.2025
Expiry Date:
06.08.2025
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Job Description:
As a Client Support Administrator, you will be the first point of contact for our well-known clients, delivering outstanding customer service. Your responsibilities will include resolving queries, managing stock and orders for assigned clients, and liaising with internal departments to find the best solutions for incoming queries.
This is a 12-month fixed-term contract.
Salary: £26,035.50 per annum
Working hours: 4 days on, 4 days off, 06:00-18:00
Key Duties:
* Ensure timely and accurate receipt of sales orders, making them available to the warehouse within agreed timeframes.
* Follow up on missing or outstanding orders with clients, confirming receipt or non-receipt.
* Manage duplicate orders, confirming with clients whether to process or cancel them.
* Oversee inventory management and quality control, preventing mis-rotation of stock and managing quarantine statuses.
* Communicate with clients face-to-face, via phone, or email, ensuring queries are handled professionally and promptly.
* Provide high-quality service to ensure a positive client experience and retention.
* Manage a portfolio of clients daily.
This list is not exhaustive; additional duties may be assigned as needed.
Qualifications:
* Excellent verbal and written communication skills.
* Exceptional attention to detail.
* Ability to work under pressure.
* Ability to work independently.
* Negotiation skills to influence and steer outcomes.
* Effective prioritization to meet deadlines.
* Customer-focused attitude to maintain high service standards.
Additional Information:
We are committed to creating a diverse and inclusive workplace, supporting employee development, and recognizing success. Our programs offer opportunities for growth within logistics, fostering a team-oriented environment.
Our benefits include:
* Annual Leave: 235 hours of holiday entitlement.
* Pension scheme: 4% employee and 4% employer contributions.
* Life Assurance: Twice your annual salary.
* Wellness: Access to a 24/7 confidential Employee Assistance Programme.
* Eye Care Vouchers: Discounts on eye tests and glasses.
* Reward & Recognition: Employee of the month/year, long service awards, etc.
* Everyday discounts: Savings with over 50 retailers via our benefit platform.
If you meet the requirements and are interested, apply now to join our #WinningTeam!
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