Job Description
Private Client AdvisorLocation: PenrithPackage: £NegotiableWe're delighted to be strengthening our Private Client team out of Penrith as part of our wider ongoing growth as A Forever Company with the addition of 2 Private Client AdvisorsYou'll be supporting our customers with their requirements across the full cycle from New Business to Renewal and everything in between.Overview:Achieve the required renewals and new business results and contribute towards team/individual targets, whilst offering a bespoke high level service, adhering to company procedures and regulatory requirementsKey responsibilities:
* Meet and deliver against your agreed Renewal Retention and/or New Business Targets, contributing towards the teams overall budget targets & KPI's
* Ensure you carry out thorough pre renewal reviews with your clients annually, identify customer needs, highlight any shortfalls in cover and advise your client accordingly
* Offer and attend physical client visits where required/appropriate
* Conduct a full insurer/market review for your client and then recommend the most suitable policy which protects the customers needs.
* Invite all policies within regulatory guidelines and ensure policies are renewed, on or before the renewal date.
* Handle claims reported and support client through the claims process
* Complete all roles and tasks as required by your line manager, ensuring you adhere to business procedures and policies at all times
* Review client documentation and ensure its accuracy and that it meets the client's needs.
* Ensure documents are issued within contract certain timelines.
* Ensure client files are kept up to date with all relevant communication and notes.
* Deliver excellent customer outcomes by adhering to best practice and contribute towards our customer-led culture.
* Comply with the B&B credit control procedures
* Debt Management to ensure all monies are collected and allocated appropriately and keep line manager informed of any current, potential or perceived problems with bad debt.
* Manage and prioritise your diaries/tasks, these are to be kept up to date
* Identify and discuss with your clients any recommended and relevant additional covers
* Complete any training that is deemed necessary for your role and fully prepare for your regular 1-2-1s and year end review. Ensure you agree and complete the actions set in line with your development plan.
* Adherence to the B&B Training & Competency scheme. Receive audit feedback and ensure any improvements identified and communicated to you are implemented.
* Ensure all training is completed to deadline set. Log all training and development on your Continuous Professional Development Plan (CPD)
* As and when required undertake and participate in work related projects as requested
Skills:
* Excellent verbal and written communication skills
* Have a strong attention to detail and challenge inaccuracies with third parties
* Ability to present to customers face to face in a professional and knowledgeable manner
* Represent the business in a professional way at all times
* Proficient in operating ICT systems, applications, insurer portals etc.
* Exceptional knowledge of the Private Clients insurance market
* Able to build long standing relationships with insurers
* Prioritises time and attention on high value activities.
* Be a team player and work collaboratively to achieve a harmonised and professional environment
* Take decisive action based on the available information and accept personal responsibility for the outcome
The preferred job holder will match the following requirements:
* Relevant industry experience is preferable.
* Ability to develop and maintain business contacts and goodwill
* Excellent interpersonal, written, and verbal communication skills
* Pro-active and self-motivated
* Excellent planning and organisation skills to meet deadlines
* Excellent attention to detail
* Co-operative and supportive team player
* Represent the Company in a professional manner at all times