Management and Leadership Responsibilities
To support the Quay Healthcare Strategic Management Team by ensuring that service development and delivery is proactive and maintains up to date knowledge of national plans, policies and strategies.
To support the governance arrangements within the ADHD service including audit, complaints, incidents, risk and health & safety.
To ensure compliance with CQC regulations and to support the ADHD Clinical Lead to work towards an OUTSTANDING inspection rating.
Ensuring that facilities for service delivery are suitable and appropriate.
To work with colleagues to ensure retention of services and contract extensions.
To update Quay management teams with clinical and operational updates, and developments of the service.
To support with internal audits, including clinical audits, staff appraisals, and organisational needs, to maintain standards to CQC level and above.
To maintain, improve and further develop relationships with general practices and ensure they understand Quay Healthcares service.
To maintain and develop positive working relationships with both operational and clinical staff members, contributing to their experience of good communication, personal development, and learning opportunities are available within the service.
To work closely with the admin supervisor, ensuring the day-to-day running of office functions are efficient, supporting the team to work within service and Quay expectations.
Attend and participate in internal meetings to support the journey of patients through the service.
Analytical and Judgement Skills
Work with the team to interpret statistical data in order to inform service delivery and support the development of option appraisals where appropriate.
To be able to interpret and filter information from a range of sources to support the production of service plans and strategies, business case production and other service development initiatives.
To support the evaluation of service provision using information sourced internally/external.
To be skilled in IT and digital systems, providing training, support, and contributing to the implementation of new developments as necessary.
Policy and Service Development
To support the development of service plans which are informed by analysis of activity, performance information and evidence of good practice.
Support the ADHD Clinical Lead in the implementation and development of a range of policies for Quay Healthcare.
To support the development, implementation and monitoring of service frameworks.
To support the formulation of the ADHD service business plans for Quay Healthcare involving partners where necessary, including liaising with and working alongside agency partners to ensure adequate staffing and recruitment as services develop.
To engage in the review of plans, the support of staff, and contribute to the proposal of adjustments or changes in response to national policy guidance and/or updates.
To undertake key tasks in the preparation, implementation and monitoring of patient and public involvement.
Participate in the development of new ways of working within the ADHD service, including the production of associated documentation such as guidance and policies.
To support the achievement of contractual KPIs and for reporting monthly to the Commissioner.
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