Employer Birmingham Community Healthcare NHS Foundation Trust Employer type NHS Site West Midlands Rehabilitation Centre Town Birmingham Salary £24,937 - £26,598 (per annum) Salary period Yearly Closing 28/10/2025 23:59
Band 3 Clinical Support Worker
Job overview
This post will close once sufficient applicants have been received so may be closed before the advertised closing date. Apply as soon as possible
This role does not meet the minimum requirements (salary threshold of £25,000 per annum or occupational requirements) set by UK Visas and Immigration to sponsor candidates to work in the UK. For this reason, unfortunately we are unable to sponsor anyone on a visa for this role at this moment in time.
We are happy to accept applications from candidates who can prove their right to work in the UK or via alternative visa routes. Such applications will be considered alongside all other applications.
Access to Communication and Technology is a specialist electronic assistive technology service, which is based at the West Midlands Rehabilitation Centre, B29 6JA. The service has Occupational Therapist, Speech and Language Therapists, Health Care Scientists, assistants, technicians, stock and admin staff providing specialist assessment, set up, provision and maintenance of electronic assistive technology to meet the needs of children and adults who require Augmentative and Alternative Communication (AAC) and Environmental Control (EC).
You will be supervised by an Occupational Therapist and work alongside another clinical support worker and Assistant Practitioners.
You will need to work independently and travel widely within the West Midlands region and therefore being a car driver with a full UK driving licence is essential.
Main duties of the job
* To support the clinical team in their planning, preparation and implementation of assessment and provision and follow up of clients for a range of Assistive Technologies and/or low tech techniques. Clients have a range of conditions which include complex physical and/or learning disabilities, life limiting diagnoses and challenging behaviours.
* Prepare resources for demonstration and for provision to clients, as requested by a Clinician. This will include the creation of symbol communication books using appropriate software (e.g. The Grid /Boardmaker/Communicate in Print), and programming of vocabulary onto Voice Output Communication Aids as well as resources to support environmental control.
* To set up and amend the electronic assistive technology to meet the clinician’s prescription.
* To follow instruction to produce resources for individual patients and generic use to support communication and environmental control.
* To support the smooth running of the department by supporting device/stock management functions.
* To assist in the organisation of a wide range of training events and courses offered and hosted by Access to Communication and Technology as an NHSEI provider of specialist assessment and assistive technology
* To assist the clinical team in providing a wide range of training regarding techniques and Assistive Technology to local professionals and occasionally clients
Working for our organisation
Be Part of Our Team...
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people’s homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.
* Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process.
* Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address.
Detailed job description and main responsibilities
Support the Clinicians with the provision to clients of complex Voice Output Communication Aids and Environmental Control systems in terms of preparation and during provision appointments occasionally. This will involve interpreting the clinicians requirements and inputting clients choices and preferences.
* Prepare resources for demonstration and for provision to clients, as directed by a clinician. This will include the production of symbol communication books using appropriate software (e.g. The Grid /Boardmaker/Communicate in Print), and programming of vocabulary onto Voice Output Communication Aids as well as resources to support environmental control .
* To have a basic understanding of communication impairment and Augmentative and Alternative Communication systems including sign language, gestures and non-verbal communication methods
* To have a basic understanding of the impact of disability on functioning
* To communicate effectively with local and ACT team members using all methods of communication (phone, email, face to face).
* To support collection and delivery of equipment from the local environments of the clients. This will sometimes involve meeting with carers and families of deceased clients and communicating in a sensitive manor and will require the post holder to travel to locations anywhere within the West Midlands region.
* To undertake driving throughout the West Midlands as required which may mean driving the trust pool cars
* Request stationery and other equipment required to support assessment and provision.
* Work with the ACT technical, stock and clinical support teams to ensure that equipment (for demonstration and provision to clients) is well-maintained including completing the necessary regular software updates.
* Support limited stock control functions for ACT equipment including decontamination, preparation and deliveries and collections.
* While recognising own limitations in experience and knowledge, work independently and as part of a team seeking assistance as required.
* Keep accurate and contemporaneous clinical records in accordance with professional and Trust standards.
* Demonstrate emotional resilience when working with clients with life limiting conditions, including end of life care, clients with significantly impaired communication difficulties and the resulting frustrations, and clients with extreme physical disabilities
* Contribute to the development of client care by attending relevant team related meetings.
* Develop and maintain own skills and knowledge to achieve and maintain a high standard of care. This includes actively participating in regular supervision sessions with a senior clinician, yearly appraisal and performance review in order to identify personal development plans and training needs.
* Attend mandatory and any other training identified in personal development plans and individual performance review.
* Support the facilitation and hosting of training courses within ACT and in other venues across the West Midlands ,including room bookings, ordering lunches (as required), preparing resource packs, setting rooms up/down on the day, meeting and greeting course participants etc.
* Have good organisational skills to ensure that course and follow-up to courses are delivered in a timely and professional way
* Support ACT clinical teams to make course materials, resources and packs
* Support the advertisement and marketing of courses offered by ACT, including on BCHC website
* Manage all course bookings including incoming payments, where applicable using established information systems. Monitor and review bookings and ensure colleagues delivering the training receive appropriate information relating to course attendees
* Work with the ACT technical teams to set up demonstration equipment e.g. software and hardware products for courses and demonstrations. Support the training team to demonstrate key features and methods of altering equipment features to meet the needs of people with disabilities.
* Liaise with Assistive Technology companies and other related companies/organisations to host training led by them
* Support the booking and running of product demonstrations and other updates by Assistive Technology and related companies/organisations to ACT team
* Use appropriate computer software packages (e.g. Microsoft Word, Excel, Access, PowerPoint, Outlook) to manage bookings manage training resources create course packs, manage the training calendar.
* Work with the ACT team to collect, collate and input statistical data, record and manage training outcomes /evaluation
* Work with the ACT Technical team to ensure that equipment (for demonstration, training events and provision to clients) is well-maintained.
* Load and unload heavy / bulky computer equipment into / out of vehicles and subsequently transport into a variety of settings (including client’s homes which may not be easily accessible with equipment).
Person specification
Qualifications
* Good education to GCSE level, including Maths and English to grade C or equivalent
* Computer Literate
* A level (or equivalent and/or above) in one or more of the areas of Business, IT, Psychology, Health Care.
Experience
* Relevant experience of working in a professional/technical environment (e.g. healthcare, education, retail)
* Experience with people with disabilities.
* Experience using technical equipment
Skills/Knowledge
* Ability to use a range of computer software packages (Microsoft Word, Excel, PowerPoint, Access)
Personal Qualities
* Enjoys working with technology and have an interest in exploring how it works
* Ability to prioritise own workload/ manage own time
* Strong organisational skills
* Ability to work in challenging situations, as required, and to seek support and assistance when required.
Other job requirements
* Ability to drive around the region therefore full UK driving licence
In accordance with UK Home Office requirements, Band 2 clinical and non-clinical roles and Band 3 Non-Clinical roles are not eligible for sponsorship.
All non-clinical roles (Agenda for Change Bands 7 - 9) that meet the prescribed skill level (RQF 6) and salary threshold will be eligible for sponsorship.
The Trust will accept applications from candidates who can evidence their right to work in the UK or via alternative visa routes.
Disability Confident Employer and Guaranteed Interview Scheme
BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification. We encourage applicants to submit their applications and to request any reasonable adjustments where required.
Equality, Diversity and Inclusion
As part of our ongoing commitment to being a Great Place to Work, we actively foster and support a workplace culture that is inclusive and equitable for all staff, patients and service users.
We are dedicated to creating an inclusive environment where everyone feels welcomed and valued. We encourage applications from individuals of all backgrounds, including those with diverse abilities, experiences, and perspectives.
We are also dedicated to supporting the career progression of colleagues from underrepresented backgrounds into this role and more senior roles within the Division and the wider organisation.
Promoting Workforce Equality
In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.
The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.
Flexible Working
Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.
In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a ‘Great Place to Work’. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!
Birmingham Community Healthcare NHS Foundation Trust acknowledges Artificial Intelligence (AI) or Generative AI (GenAI) tools such as ChatGPT, Claude, Copilot, Gemini etc; are powerful tools that can help you in various stages of your job application and how they can be used in certain circumstances during your application process with BCHC. You can read more about acceptable use on our internet pages here
Benefits of working for us:
* Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
* Attractive relocation payment if you relocate to the local area.
* Discounts for local and national retailers
* Dedicated well-being services for all employees
* Flexible working where possible
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***
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