Job Title: ServiceNow Automation Analyst
Location: London / Gloucester / Warrington ) (3 Days)Special Working Conditions
* Should be ready to work out of hours (based on project requirement)
* Candidate must be SC cleared
Job Purpose and Primary Objectives
* UK SC (Security Cleared) is Mandatory
* We are seeking a skilled ServiceNow Automation Analyst with knowledge in ServiceNow Admin, ServiceNow Developer, Python, JavaScript.
* The ServiceNow Automation Analyst is responsible for analyzing, designing, developing, and implementing automation solutions within the ServiceNow platform to improve IT service delivery, operational efficiency, and user experience.
* This role focuses on leveraging ServiceNow capabilities such as workflows, integrations, and orchestration tools to automate business processes and reduce manual effort.
* The analyst collaborates with stakeholders across IT and business units to identify automation opportunities, translate requirements into technical solutions, and ensure successful deployment and maintenance of automated workflows.
Key Responsibilities(Individual role, part of a team environment)
* Collaborate with business and IT stakeholders to gather and analyze automation requirements
* Design and develop ServiceNow workflows, flows (Flow Designer), and Orchestration/IntegrationHub solutions
* Implement end-to-end automation for ITSM, ITOM, HRSD, or other ServiceNow modules
* Create custom applications and extend ServiceNow platform capabilities as needed
* Integrate ServiceNow with third-party systems (e.g., via REST/SOAP APIs, IntegrationHub)
* Maintain technical documentation including process flows, solution designs, and test cases
* Perform testing, validation, and deployment of automation solutions
* Monitor performance and efficiency of automated workflows; identify and implement improvements
* Ensure compliance with change management and governance processes
* Provide training and support to end-users and internal teams on ServiceNow automation features
Additional Experience/Knowledge:
* Strong understanding of ServiceNow modules such as ITSM, ITOM, HRSD, or CSM
* Experience with ServiceNow Flow Designer, Workflow Editor, and IntegrationHub
* Knowledge of scripting languages like JavaScript and familiarity with Glide API
* Experience with web technologies (REST/SOAP, XML, JSON)
* Strong problem-solving, analytical, and communication skills
* Ability to work independently and in a cross-functional team environment
* ServiceNow Certified System Administrator (CSA) is required
* Additional certifications (e.g., Certified Application Developer, ITSM, ITOM) are a plus
Key Skills / Knowledge / Experience RequiredServiceNow Development:
* Strong hands-on experience with ServiceNow platform configuration and development
* Proficiency with Flow Designer, Workflow Editor, and IntegrationHub
Automation Experience:
* Experience building automation workflows for ITSM (e.g., Incident, Change, Request) and other modules
Scripting & APIs:
* Proficient in JavaScript, especially Glide scripting within ServiceNow
* Experience working with REST and SOAP APIs for integrations
Platform Knowledge:
* Solid understanding of core ServiceNow modules: ITSM, Catalog, CMDB, etc.
Problem-Solving & Analysis:
* Strong analytical and troubleshooting skills for automation issues and platform bugs
Documentation:
* Ability to create and maintain technical documentation for workflows, processes, and configurations
Certifications:
* ServiceNow Certified System Administrator (CSA)
Advanced ServiceNow Features:
* Experience with Orchestration, Discovery, Event Management, or Virtual Agent
* Knowledge of Custom Application Development within ServiceNow
Additional Certifications:
* ServiceNow Certified Application Developer (CAD)
* Certifications in ITSM, ITOM, HRSD, or IntegrationHub
Integration Tools:
* Familiarity with IntegrationHub Spokes (e.g., Azure, AWS, Microsoft Teams)
DevOps and CI/CD:
* Experience using Git, Jenkins, or ServiceNow App Repo for version control and deployment
Agile/Scrum Methodology:
* Experience working in Agile environments with tools like Jira or Azure DevOps
Other Technical Skills:
* Basic knowledge of HTML, CSS, AngularJS, or Bootstrap for UI customization
* Familiarity with PowerShell or Python for backend or external automation
Soft Skills:
* Strong communication and stakeholder management skills
* Ability to translate business requirements into technical solutions
Special Working Conditions
* Should be ready to work out of hours (based on project requirement)
* Candidate must be SC cleared
* Candidate to complete pre-joining prerequisites (SC Checks / Transfer)
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