WEEKEND SHIFTS ONLY!
Desktop Engineer | £40,000 - £45,000 | Fully Remote | MSP | Sat-Mon (7am-7pm)
This is a fantastic opportunity for an engineer seeking a condensed working week while maintaining exposure to modern cloud technologies and enterprise infrastructure.
Key Responsibilities
* Act as a senior technical escalation point for incidents, service requests, and infrastructure issues.
* Investigate and resolve complex problems across cloud and on-premises environments.
* Take ownership of major incidents, coordinating resolution activities and ensuring effective communication throughout.
* Conduct root cause analysis and implement long-term corrective actions to reduce repeat issues.
* Review, plan, and implement technical changes within customer environments.
* Collaborate with project and engineering teams to support deployments, migrations, and service improvements.
* Create and maintain high-quality technical documentation, operational procedures, and knowledge articles.
* Support continuous improvement initiatives across service delivery and technical operations.
* Assist colleagues with technical mentoring and knowledge sharing.
* Identify opportunities to enhance customer environments through improved technology, security, or operational practices.
Technical Skills & Experience
Essential:
* 4+ years' experience in a senior support, infrastructure, cloud, or systems engineering role.
* Strong knowledge of Microsoft Azure administration and support.
* Experience supporting hybrid cloud and on-premises environments.
* Active Directory administration and identity management.
* Microsoft Exchange Online and/or on-premises Exchange.
* Microsoft Intune and endpoint management solutions.
* Conditional Access and modern Microsoft security technologies.
* VMware virtualisation platforms.
* Storage infrastructure and SAN technologies.
* Experience managing infrastructure changes and technical governance processes.
Desirable:
* Microsoft Azure Administrator certification (AZ-104) or equivalent practical experience.
* VMware certification or advanced VMware administration experience.
* Experience supporting infrastructure projects, migrations, and cloud adoption initiatives.
* Familiarity with backup, disaster recovery, and business continuity technologies.
WEEKEND SHIFTS ONLY!