Overview
As Shop Manager you will be using your skills and retail experience to drive business, push sales and achieve targets. Lead your team to deliver great customer service to our donors and customers. Work with the local community to generate sufficient donated stock to drive sales. Recruit, train & retain a volunteer team, who'll look to you for leadership and guidance. Set high standards of merchandising and housekeeping, ensuring you and your team's health and safety is a priority. Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times. Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives. Manage effective stock processes through the Epos operation.
Are you an experienced proactive shop manager? Do you have the retail skills to manage our charity store? If so, come and join the team at our Halifax shop and contribute to the work we do across Sue Ryder!
Responsibilities
* Drive business, push sales and achieve targets.
* Lead the team to deliver great customer service to donors and customers.
* Work with the local community to generate sufficient donated stock to drive sales.
* Recruit, train & retain a volunteer team, providing leadership and guidance.
* Set high standards of merchandising and housekeeping with health and safety as a priority.
* Manage stock processes to keep the shop well merchandised with fresh, seasonal stock.
* Act as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
* Manage stock processes through the Epos operation.
Qualifications & Experience
To be successful in this role you’ll have the commercial awareness to deliver sales and meet deadlines, and the ability to plan and prioritise. You will have proven team leadership skills and the ability to lead a large team of volunteers. It is essential that you enjoy engaging with people, have a positive can-do attitude and a good understanding of financial and IT administration.
Location
Sue Ryder Halifax shop is located on the Pellon Lane retail park. The shop has a large car park that’s free to use for all shoppers and donors. The store is one of West Yorkshire’s largest Sue Ryder shops with a large floor selling ladies’, men’s and children’s fashion, plus an accessories department.
About Sue Ryder & Benefits
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year. We are here to help those approaching end of life or living with grief access the support they need. We have a presence on high streets across the country with various shop formats. In retail most work every weekend; our managers mainly work only 1 in 2. We don’t expect our teams to work past 5:15 pm in most shops. The earliest start is 8:45 am. We have Christmas Eve, Christmas Day and Boxing Day off.
Competitive Benefits Package - Company pension scheme - 27 days holiday rising to 33 with length of service plus bank holidays - Enhanced maternity and paternity pay - Enhanced sick pay - Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non-Binary Individuals - Refer a Friend scheme - £250 payment - Inclusion passports - Free Period Products - Electric Vehicle Scheme - Healthcare Cash Plan - Death in Service Benefit - Staff discount of 10% on new goods online at shop.sueryder.org - Structured induction programme and learning and development opportunities - and lots more. Please visit our careers website for the full list.
Closing date: 22nd September | Interview date: 30th September
We actively encourage applications from people from all backgrounds to help us provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work. We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented in our organisation.
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