Overview
Full-Time, Permanent position: Maintenance and Performance Manager in the Estates Department at Royal Holloway, University of London. The Maintenance Department of Royal Holloway, University of London is a core element of the Estates Directorate managing a wide range of issues and co-ordinating a large team of in-house trades people and external contractors. We are looking to recruit an imaginative and results driven Maintenance and Performance Manager. The post sits within the Estates directorate which is collectively responsible for the effective delivery of a range of services across campus to enhance the student, staff and visitor experience.
Responsibilities
* The post holder will assist the Head of Maintenance Services in the continued development of the University’s Campus Maintenance Services Team including advising on MEP and building related issues through the management oversight of the DLT and external contractors; setting and reviewing the service KPIs, SLAs and producing dashboards of our service delivery to align with the objectives of our RH2030s strategy, ensuring that all policy, procedures and systems of work are legally compliant, current, appropriately consulted and communicated, and relevant.
* The post holder will be responsible for driving constant service improvement by setting the standard and managing the quality, performance and delivery of both the reactive and planned activity of the in-house Maintenance team and outsourced contractors.
* The post holder will also be responsible for and the main point of contact for ensuring best practice, Healthy and Safety policies are always adhered to and can further develop the operational team including the associated processes and procedures.
* The post holder will liaise with the operation of the Service Desk to ensure correct and timely allocations of tasks are carried out and that communications are maintained between the Maintenance Department and our internal customers.
* The post holder will be responsible for delivering a professional, customer and partnership-focused Campus Maintenance Team that is valued, well-consulted, and effectively communicated. They will ensure the team operates in a coordinated manner for the benefit of the wider University community and will report on its effectiveness against agreed KPIs, SLAs, and dashboards.
* Participation in the Duty Manager Rota for dealing with out of normal hours emergencies is an essential part of this role.
* The post holder should have a full working knowledge and experience in the implementation and development of EDI initiatives and policies.
Qualifications and Requirements
* Experience in managing and developing maintenance services, with oversight of internal and external contractors.
* Strong focus on service delivery, KPI/SLA management and dashboard reporting aligned with organisational objectives.
* Knowledge of MEP and building related issues; ability to advise on policy, procedures and systems of work; legal compliance and communication with stakeholders.
* Commitment to Health and Safety policies and best practice; ability to develop operational processes and procedures.
* Experience with EDI initiatives and policies.
Benefits
* Generous annual leave entitlement
* Training and Development opportunities
* Pension Scheme with generous employer contribution
* Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing
* Free parking
Location and Schedule
The post is based in Egham, Surrey but will also have input into the operation of our central London campus.
How to Apply
For queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk
Please quote the reference: 0925-229
Application Timeline
Closing Date: 23:59, 9 October 2025
Interview Date: To be confirmed
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