Overview
Role Overview – Equipment & Ancillaries (MESM) Based in Chorley, UK, within the IHE (In-House Engineering) workshop, this role supports global clinical studies under the direction of the Global Service Manager (GSM). You’ll deliver hands-on technical services across a wide range of clinical specialties and contribute to product lifecycle management and continuous process improvement.
Responsibilities
Technical Services
* Commissioning, maintenance, calibration, repair, and technical support
* Manage shared mailboxes and service documentation in ERP
* Respond to equipment recalls and alerts
* Support inventory receipts and counts
Equipment Types
* Patient monitoring, EKGs, Holter/stress systems
* Point-of-care devices, haematology analyzers
* Perform complex technical duties ensuring safety and reliability
* Lead audits, review team outputs, and propose procedural changes
* Liaise with suppliers for technical/commercial data under NDA
* Manage DMR/NCP reporting and ensure quality targets are met
* Lead kaizen-based improvements and 6S workshop standards
* Eliminate waste and enhance stakeholder value
* Manage defects and support continuous improvement
Analytical Judgement
* Analyze complex issues and contribute to safety-focused decisions
* Balance health & safety with operational demands
Cross-Functional Support
* Build strong internal/external relationships
* Represent Resonant’s mission, vision, and values
Technical Support
* Research specs, resolve customer issues, and support documentation
* Collaborate with Marketing, Sales, Ops, and QA
* Participate in customer intimacy programs and cross-functional projects
Training & Oversight
* Train apprentices and new hires
* Direct subcontractors and external services
* Travel for training and maintain ongoing education
Biomedical Duties
* Routine maintenance, calibration, and troubleshooting
* Safety testing and compliance assurance
* Documentation and inventory management
* Evaluate new devices and implement preventive schedules
Qualifications
* 5+ years in technical services, engineering, or quality
* Desired certifications: Medical devices, infusion systems, lab equipment
Skills & Abilities
* QMS experience (ISO 9001)
* Knowledge of global standards and legislation
* Strong electrical/electronic background
* Ability to work independently on high-risk equipment
* Excellent communication and organizational skills
* Physically fit for equipment handling
* Experience with ISO 17025 / ISO 13485
* Infusion pump maintenance
* Supervisory experience
* Proficiency in MS Office 365
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Engineering and Information Technology
Industries
* Research Services
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