Senior Corporate Travel Associate
Location: Hybrid (flexible working hours)
Department: Global Travel & Events Team
About the Role:
An exciting opportunity has opened up for an experienced Senior Concierge Corporate Travel Associate to join a fast-paced, international travel and events team. This role focuses on delivering high-touch, personalized travel experiences for business travellers across global markets. The ideal candidate will bring extensive travel coordination experience, excellent stakeholder management skills, and a passion for customer service.
Key Responsibilities:
Travel & Itinerary Management
* Coordinate global travel arrangements including air, hotel, and ground transport.
* Craft detailed itineraries incorporating dining, leisure, and curated experiences.
* Liaise directly with travellers to understand preferences and special requirements.
* Provide tailored travel options that align with individual needs and budgets.
* Ensure bookings comply with all relevant travel policies and guidelines.
Client & Stakeholder Support
* Deliver premium-level service throughout the entire travel lifecycle.
* Maintain timely and professional communication via phone, email, chat, and video.
* Build lasting relationships with vendors, partners, and internal teams.
* Anticipate traveller needs and deliver proactive, solutions-focused support.
Issue Resolution & Compliance
* Quickly resolve travel disruptions, emergencies, and last-minute changes.
* Stay informed on industry trends, travel advisories, and emerging destinations.
* Ensure compliance with relevant travel, corporate, and industry-specific regulations.
Operational Excellence
* Track and manage travel expenses and maintain accurate records.
* Maintain and update a database of preferred vendors and venues.
* Collaborate confidently with stakeholders at all levels.
* Understand and communicate key travel services and value offerings.
What We’re Looking For:
Required:
* Minimum 5 years’ experience in corporate travel, concierge, or hospitality services.
* Proficiency with GDS systems (Sabre, Amadeus, Travelport/Galileo).
* Strong organizational and time management abilities.
* Advanced English fluency (additional languages desirable).
* Ability to work independently and resolve issues calmly under pressure.
* Excellent IT, communication, and interpersonal skills.
Preferred:
* Experience with meeting & events logistics (MICE).
* Knowledge of compliance requirements in regulated industries.
* Familiarity with booking tools such as Concur.
* Background in VIP or luxury travel services.
Additional Information:
* Some travel may be required for onsite event coordination.
* Flexibility in working hours is necessary based on event and travel schedules.
* This is a hybrid role offering variety, autonomy, and the chance to work with a global client base.
Ready to Elevate the Travel Experience?
If you're passionate about premium service and global travel logistics, this role offers the perfect blend of responsibility, creativity, and customer engagement. Apply now to join a team that values detail, service excellence, and world-class experiences.