What we’re all about:
Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. ✨ Our mission? To make IoT management a breeze for any device, anywhere. With over 18 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain.
Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.
IoT… a fancy acronym or a secret code?
The Internet of Things (IoT)is like the magical glue that keeps the world connected! ✨ From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At Wireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.
The Opportunity:
We are seeking a highly experienced VP Technology Operations to lead the safe, secure and resilient operation of all production platforms and services across Wireless Logic.
This role is accountable for delivering five-nines (99.999%) availability across critical services, ensuring that our platforms operate predictably, recover rapidly, and scale effectively under demand.
You will act as the executive owner of live platform performance, leading incident response, operational governance, resilience engineering and production risk management. This role plays a critical part in ensuring that our technology estate supports a high-availability, regulated and globally distributed business.
Working closely with Engineering, Architecture, Security and Operations leadership, you will ensure that platform reliability is continuously improved and that all change is introduced safely into production.
Key Responsibilities Include But Not Limited To:
Production Reliability & Availability
* Own end-to-end production availability across all platforms and services
* Deliver sustained 99.999% availability for critical services
* Define and operate:
o SLAs, SLOs and error budgets
o RTO/RPO aligned to resilience objectives
* Drive improvements in:
o Observability and monitoring maturity
o Capacity management and performance optimisation
* Act as executive owner for:
o Major incidents
o Systemic production risk
o Customer-impacting outages (technical resolution)
Incident & Recovery Management
* Own the technology incident management framework
* Lead technical restoration during major incidents
* Coordinate cross-functional engineering response
* Ensure rapid containment and recovery while managing systemic risk
* Conduct structured post-incident reviews with:
o Engineering (permanent fixes)
o Architecture (design improvements)
o CISO (security implications)
o Service Operations (customer impact feedback)
* Drive elimination of repeat and systemic incidents
Disaster Recovery & Resilience Engineering
* Own disaster recovery (DR) and resilience capability across all platforms
* Ensure:
o Failover capabilities are tested and proven
o Resilience is validated through regular exercises (e.g. chaos testing)
o Single points of failure are identified and removed
o Failure domains and blast radius are clearly defined and controlled
* Ensure resilience is engineered and evidenced, not assumed
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