SSG provides temporary accommodation and support for people sleeping rough in Manchester across three locations.
Job Title: Front of House Support Worker
Hours: 30+ hours, mainly night shifts
Job Purpose:
To oversee access and building management to homeless accommodation sites and to provide emergency and/or interim support to individuals residing at the project.
Essential Skills & Abilities:
1. Communication: Ability to communicate effectively and sensitively with clients, colleagues, and agencies.
2. Interpersonal Skills: Empathy, active listening, and the ability to build trust and rapport with individuals from diverse backgrounds.
3. Organisation: Able to prioritise tasks and meet deadlines under pressure.
4. Problem Solving: Ability to apply appropriate approaches and proactively resolve issues, particularly in crisis situations.
5. Record Keeping: Competent in maintaining accurate, timely, and confidential records.
6. Technology: Adept at operating modern communication technologies and CCTV.
7. Accountability: Work within and comply with SSG Policies & Procedures.
Essential Qualifications & Experience:
1. Education: B2 level (upper intermediate) English and basic Maths level.
2. Experience: Supporting vulnerable people (e.g., homelessness, mental health, substance misuse).
3. Safeguarding: Understanding of safeguarding principles and procedures.
Desirable Skills & Experience:
1. Additional Qualifications: Trauma-Informed Approach Training.
2. Knowledge: Understanding of local homelessness services.
3. Complex Needs: Experience supporting people with dual diagnosis, offending behaviour, or multiple disadvantages.
4. Approaches: Familiarity with harm reduction strategies, risk assessment, and intervention.
5. Driving: Full UK driving licence and access to a vehicle.
Personal Attributes:
1. Empathetic: Passionate about improving people's lives and well-being.
2. Resilient: Emotionally robust, calm under pressure.
3. Flexible: Willing to work varied hours and respond to changing needs.
4. Non-judgemental: Respectful of all individuals.
5. Team Player: Collaborative and positive contributor to team culture.
Key Duties:
* Reporting damages and repairs.
* Collecting personal contributions.
* Completing daily health and safety tasks.
* Maintaining building security and access control.
* Correspondence with service users and support workers.
* Monitoring movement of service users.
* Handling post and dealing with anti-social behaviour following guidelines.
* Performing other duties as deemed appropriate.
Candidate Requirements:
* Ensure high standards of customer service to residents, visitors, and contractors.
* First point of contact for queries during scheduled hours.
* Interact positively with people, including those with mental health needs.
* Ability to work night shifts and overtime when required.
* Adaptable, flexible, and quick problem solver.
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