Position Summary
Samsung Electronics is a global leader in innovation, shaping the future of technology and consumer experiences. With Direct-to-Consumer (D2C) growth as a key strategic priority, the D2C team is seeking an experienced Senior Proposition Manager to lead the development of compelling omni-channel propositions, services, and experiences for both B2C and B2B customers. This role is crucial in translating Samsung’s D2C vision into actionable strategies that drive customer engagement, increase conversion rates, and deliver sustainable sales growth.
Role and Responsibilities
By joining our team, you will play a central role in crafting innovative solutions that resonate with our customers across D2C channels – online and instore. Your leadership will be instrumental in delivering impactful propositions that not only meet but exceed customer expectations, while ensuring Samsung stays ahead in the rapidly evolving digital and retail marketplace.
Strategy and Vision
* Define and execute the proposition roadmap aligned with Samsung’s D2C strategy
* Identify new propositions and opportunities for differentiation
* Develop measurement frameworks to track and evaluate performance to optimise existing propositions to ensure continuous improvement
Market and Consumer Insights
* Conduct in-depth market and consumer trend analysis to inform strategic decisions and opportunities
* Benchmark competitors and assess internal capabilities to pinpoint areas for innovation
Proposition Development, Design and Launch
* Requirements gathering and analysis to identify and prioritise proposition development
* Develop robust business cases for new initiatives working with finance teams
* Lead commercial contract negotiations with third-party partners to deliver impactful propositions
Stakeholder Management and Governance
* Lead a matrix team to manage projects from concept to market launch and post-launch optimisation
* Collaborate with senior stakeholders across D2C and broader business units to ensure support
* Manage project issues, risks and approvals to ensure seamless integration
* Report on performance metrics and track progress to drive continuous improvement
Omni-Channel Focus
* Drive omni-channel development opportunities across all Samsung product categories (B2C and B2B)
* Ensure consistency and synergy across all touchpoints, enhancing the overall customer journey
Skills and Qualifications
* 10+ years in e-commerce, proposition development, product or digital roles at a major brand, marketplace, retailer, agency, or consultancy
* Experience in consumer electronics is desirable but not mandatory
* Commercially astute with a strong understanding of e-commerce value levers and economics
* Experience working with 3rd parties and leading legal contract negotiations
* Self-starter, ability to work independently and be proactive
* Customer-centric mindset with expertise in customer journey mapping and problem-solving
* Strong analytical skills (qualitative and quantitative)
* Experience in developing new proposition concepts and business cases
* Strategic thinking with attention to detail
* Exceptional communication, presentation, and influencing skills at senior levels
* Proactive problem-solving approach with a willingness to challenge the status quo
* Skilled in Microsoft PowerPoint and Excel for data analysis and presentations
What does success look like?
* Delivering impactful change within a complex organisation at pace
* Proactively exploring new insights and concepts to drive innovation
* Navigating ambiguity and adapting to change effectively
* Balancing strategic vision with operational execution
* Building trust and credibility with internal and external partners
* Demonstrating a collaborative approach to relationship-building
* Excelling in multi-tasking, prioritisation, and organisation
Benefits of working at Samsung include
* Hybrid working – 3 days in the office and 2 days at home per week
* Bonus scheme linked to individual, team and company performance
* Pension contribution
* Three volunteering days each year
* Holiday - 25 days plus bank holidays and an additional day off for your birthday
* Access to discounts on a wide range of Samsung products
* Access to a discount shopping portal
* Car Allowance
* Partner Colleagues are not eligible for Samsung Enhanced Paid Sick Leave but may be eligible for statutory payments from their payroll agency
* Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need
A note on equal opportunities
Weare an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion,colour, national origin, gender, sexual orientation, age, marital status or disabilitystatus.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to requestaccommodation.
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