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For our customers, William Hill is more than a betting shop. It’s a home from home. It’s a place to meet friends, socialise, and enjoy sports with a warm tea or coffee.
We put our customers first. As a Team Leader in one of our betting shops, you’ll play a vital role in maintaining this atmosphere, making your mark on our business and industry. In return, you’ll receive continuous training, great benefits, and opportunities for career progression, because investing in you helps us raise our game.
Job description
As a Team Leader, you will:
* Lead and motivate a team of Customer Service Representatives
* Coach and develop your team
* Maintain high standards and ensure the shop looks its best (visual displays)
* Build relationships with customers and provide excellent service
* Champion safer gambling at all times
* Open and close the shop with team support as needed
* Help the shop achieve targets
Working patterns
* Shops operate between 8am-10pm, Monday to Sunday
* Shifts are on a rota basis, including evenings and weekends
What's in it for you?
* Annual Pay Review & Bonus: Base salary review and performance bonus
* Holiday entitlement: 28 days annually (pro rata)
* Paid birthday off: Extra day off within your birthday month
* Subsidised travel: Discounted or free Zone 1-6 Oyster card in London
* Training and development: Induction and ongoing training opportunities
* Career prospects: Opportunities to progress to roles like Cluster Operations Manager or Head Office
* Pension plan: Contributions matched up to 4%
* Perks and discounts: Discounts in shops, cinemas, holidays, and more
What do you need to be successful?
* Aged 18+ (legal requirement)
* Supervisory experience and strong people skills
* Positive attitude and professional approach
* Excellent interpersonal and empathy skills to engage with diverse customers
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