Job summary
The Digital Health Systems Team Leader oversees day-to-day delivery, configuration and support of key clinical and corporate applications, ensuring system availability, safe operation and high-quality user experience. The role provides leadership to a team of analysts, coordinating incident resolution, upgrades, testing and service improvements while acting as a subject matter expert for digital workflows. The postholder works closely with clinical and operational stakeholders, suppliers and project teams to deliver secure, optimised application services that align with governance, safety and ISO-aligned quality standards.
Main duties of the job
The postholder will be responsible for supervising up direct reports, overseeing service requests,and ensuring compliance with agreed SLAs. They will support the Digital Health Systems Managerin monitoring system usage, reporting KPIs, and identifying opportunities for service improvement.
All team members are expected to actively contribute to the implementation and continuous improvement of the department's Quality Management System (QMS), aligned with ISO 9001 standards. The role also supports the development of a collaborative and positive team culture, promoting accountability, shared learning, and mutual respect across the service. To ensure effective communication and teamwork, all staff are expected to work on-site for a minimum of twodays per week. Depending on the nature of the role--particularly where face-to-face engagementwith clinical or operational teams is required--on-site presence may need to increase accordingly.
About us
Developmentand staff wellbeing
Your growthand personal happinessmattersto us.After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing.From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed.We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.
To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.
We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.
Wherever you work across our organisation, we look forward to welcoming you.
At KRFT we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Details
Date posted
25 February 2026
Pay scheme
Agenda for change
Band
Band 7
Salary
£53,751 to £60,651 a year p.a. pro rata inclusive of HCAS (Outer)
Contract
Permanent
Working pattern
Full-time
Reference number
DE-DK
Job locations
KRFT
Galsworthy Road
Kingston
KT2 7QB
Job description
Job responsibilities
**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification**
** The vacancy may close earlier than the advised date, depending on the volume of applicants**
Job description
Job responsibilities
**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification**
** The vacancy may close earlier than the advised date, depending on the volume of applicants**
Person Specification
Experience
Essential
* Experience supporting clinical or corporate applications
* Experience supervising or mentoring junior staff
* Experience leading teams, monitoring performance, and developing direct reports
* Experience supporting change control, incident resolution, and system configuration
Education
Essential
* Educated to degree level in informatics, health science, IT or equivalent experience
Knowledge
Essential
* Strong understanding of clinical workflows and healthcare IT systems
* Familiarity with governance frameworks (e.g. ISO, IG, DPIA)
* Knowledge of Agile or Waterfall project delivery
Skills
Essential
* Excellent communication, analytical, and problem-solving skills
* Ability to liaise with clinical, operational, and supplier stakeholders
Person Specification
Experience
Essential
* Experience supporting clinical or corporate applications
* Experience supervising or mentoring junior staff
* Experience leading teams, monitoring performance, and developing direct reports
* Experience supporting change control, incident resolution, and system configuration
Education
Essential
* Educated to degree level in informatics, health science, IT or equivalent experience
Knowledge
Essential
* Strong understanding of clinical workflows and healthcare IT systems
* Familiarity with governance frameworks (e.g. ISO, IG, DPIA)
* Knowledge of Agile or Waterfall project delivery
Skills
Essential
* Excellent communication, analytical, and problem-solving skills
* Ability to liaise with clinical, operational, and supplier stakeholders
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Kingston and Richmond NHS Foundation Trust
Address
KRFT
Galsworthy Road
Kingston
KT2 7QB
Employer's website
(Opens in a new tab)
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Employer details
Employer name
Kingston and Richmond NHS Foundation Trust
Address
KRFT
Galsworthy Road
Kingston
KT2 7QB
Employer's website
(Opens in a new tab)
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