Senior counsellor (low cost counselling service)

REF: NWM:712

Hours: Part Time 30 hours per week

Work Pattern: 4 days per week, Tuesday - Friday 9AM - 5PM

Salary: £24,719 per annum, salary pro rata from £30,899 per annum

Location: Remote working but a requirement to work from Holland Court - Norwich NR1 4DY

Requirements: A driver's licence and access to a vehicle with business insurance essential for this role.

About The Service

Our Low‑Cost Counselling Service (LCC) provides accessible, high‑quality counselling to individuals across Norfolk and Waveney. Delivered by a dedicated team of volunteers and trainee counsellors, the service supports people experiencing mild to moderate mental health distress, as well as those wishing to explore personal challenges in a safe, supportive space.

About The Role

We are seeking a compassionate and experienced Senior Counsellor to play a key role in the clinical and operational leadership of our Low‑Cost Counselling Service.

This is a rewarding opportunity to support the development of trainee counsellors while contributing to a valued community service that makes a meaningful difference across Norfolk and Waveney.

You will provide line management and clinical oversight to trainee counsellors, ensuring safe, ethical, and professional practice in line with NICE guidelines and organisational standards.

You will also play an important role in managing referrals, undertaking initial assessments, contributing to service development, deputising for the Service Manager when required and holding a small caseload of clients.

Key Responsibilities

• Provide line management and caseload oversight for trainee counsellors
• Deliver (or support delivery of) clinical supervision, including group supervision (desirable)
• Oversee referrals, complete assessments, and allocate clients appropriately
• Manage risk, safeguarding, and clinical decision‑making processes
• Facilitate and contribute to clinical and operational meetings
• Support continuous improvement of systems, processes, and service delivery
• Deputise for the LCC Service Manager when required
• Maintain a small caseload of clients

Essential Requirements

• Qualified Counsellor with a minimum Level 4 Diploma (2+ years training)
• Qualified in Integrative or Person‑Centred Counselling
• Registered member of BACP, UKCP, or equivalent (with accreditation achieved within 6 months)
• Significant experience working with mild to moderate mental health issues (e.g., anxiety, depression)

Experience In

• Line management or case management supervision
• Risk assessment, safeguarding, and child protection
• Managing a clinical caseload
• Supporting and guiding colleagues
• Implementing service or process improvements
• Strong knowledge of NICE guidelines
• Excellent communication, report writing, and relationship‑building skills
• Confident using IT systems (MS Office and data/reporting tools)
• Ability to work flexibly and travel across Norfolk and Waveney

Equal Opportunities Statement

We welcome applications from people from all ethnicities, genders, sexual orientations, socio‑economic classes, religions and disabilities. We also value and actively encourage applications from those with lived experience of mental health, recognising that your personal journey can bring unique insight and empathy that helps others feel heard, supported, and valued. At Norfolk and Waveney Mind, we are committed to fostering a diverse and inclusive environment where everyone passionate about mental health feels respected, valued, and supported.

Safeguarding Statement

Norfolk and Waveney Mind is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Employment is subject to a satisfactory DBS check as well as other safeguarding checks.