Volkswagen Citygate Ruislip Parts Advisor Apprenticeship
Overview
Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.
Role and Duties
The Parts Department is at the heart of our operations. Our Parts Advisors are responsible for the stock control of a wide range of vehicle parts and accessories. This includes the ordering, selling, and managing of stock to ensure that we meet the needs of our trade counter customers and to guarantee that our workshop team have the parts and accessories that they need to complete their daily tasks.
* Providing advice to customers who are having problems with their vehicles.
* Taking sales orders from customers both face to face and over the phone.
* Stock control for vehicle parts and accessories.
* Maintaining an ordered stock room.
* Raising invoices for parts sold.
* Liaison with internal teams to ensure the correct stock is placed at the right time.
Training and Qualifications
Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
* Level 2 Customer Service Practitioner Standard
* Brand specific certifications
Additional Qualifications
Scotland / Wales / Northern Ireland Qualifications
* Level 2 / Level 5 Customer Service Apprenticeship
* Brand specific certifications
Minimum Entry Requirements
GCSE grades 9–4 (A–C) or equivalent in English, Maths and one other subject.
* In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A–C or above in English, Maths and either a Science or Technical subject.
* Equivalent Grades Include: BTEC first diplomas and certificates, OCR Nationals, Key Skills Level 2, NVQs, Essential Skills (Wales), Functional Skills Level 2, Core Skills (Scotland).
We accept predicted grades and conditional offers can be made based on predicted grades.
Desired Skills
Our ideal candidate will be methodical in their way of working and be able to demonstrate precise attention to detail. You should have excellent communication skills and be IT literate (though full training will be provided).
Benefits and Entry Details
Salary: £302 a week. Start date: 01/10/2025. Apprenticeship level: Level 2. Location: 664 Victoria Road, Ruislip HA4 0LN.
Application and Timeline
Closing date for this vacancy is 22/09/2025 and interviews are expected to be held week commencing 29/09/2025. We reserve the right to close the advert early if we receive a sufficient number of applications. Apply Now or View Volkswagen Group details.
Additional notes: Please do not contact the retailer directly. Inspiro Learning carries out the full recruitment service for this employer.
EEO and diversity: As part of our commitment to Diversity, Equality and Inclusion, all applications are anonymised by our recruitment system to eliminate unconscious bias. English and Maths guidance from the government changed on 11 February 2025; entry grade criteria as advertised still applies.
Job Ref: 12484
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