Hampshire Hospitals are seeking a highly organised and detail‑oriented Overseas Visitor Officer to support the implementation of Department of Health and Trust policies relating to overseas patient visitors. The successful candidate will assess patient eligibility for NHS treatment, manage overseas visitor billing and debt recovery processes, and provide expert guidance on charging regulations across the Trust.
Key Responsibilities
* Register all potential overseas visitors to the Trust following Trust policies and procedures, identify, assess and categorise any overseas visitors into chargeable, non‑chargeable or reciprocal agreement patients against Department of Health guidance.
* Interview potential overseas visitors and, where required due to communication barriers such as language or medical status, liaise with their family or associates.
* Monitor and bill reciprocal, non‑reciprocal and any other type of overseas visitors.
* Provide advice on the guidance for chargeable/non‑chargeable healthcare related to overseas patient visitors and the process required to identify a patient's eligibility for free healthcare within the Trust.
* Complete and submit the debtor returns to the Home Office to identify any outstanding debt on a patient‑by‑patient basis.
* Compile and submit monthly overseas patient visitor data to the European Managing, collate current and historical data for any overseas‑related Freedom of Information (FOI) requests, and submit returns to the FOI team in line with Trust policy and timeframes.
* Investigate and amend any patient records on Patient Centre.
* Review any outstanding debt together with the financial accounts team and the Trust debt recovery service.
* Review working procedures related to overseas patient visitors, updating processes, documents and data systems to ensure maximum proficiency.
Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.
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