Social Network Login/Join
Please select the social network you want to login or join with.
Contract Details
1. Full Time - Permanent
2. Working Hours: 37 hours, Monday to Friday
3. Hybrid Working: 2 days in the office, 3 days from home
About the Role
Power NI, part of Energia Group, has an exciting opportunity for Credit Controllers based in Belfast. This role involves negotiating with customers to offer suitable repayment options and working within a high-performing team to provide tailored solutions for each customer. You will proactively engage with domestic customers facing difficulties paying their energy bills via inbound and outbound calls. We seek candidates who can work in a fast-paced environment, understand customer perspectives, actively listen, acknowledge concerns, focus on solutions, set boundaries/expectations, and seek support and feedback when needed.
About You
* Experience in having difficult conversations in a target-driven environment.
* Strong resilience, empathy, and adaptability.
* Excellent communication skills, both written and verbal.
* Strong negotiation skills.
* Proficient in Microsoft Outlook and managing multi-channel communications.
What We Offer
* Competitive salary + up to 10% annual bonus
* Annual Cost of Living Review
* 23-25 days holiday allowance + 11 statutory days, with opportunity to buy more
* Career progression and development opportunities, with almost 100% of promotions from within
* Internal L&D courses, mentoring, external networking, and year-round learning
* Enhanced maternity and paternity pay
* Family-friendly policies
* Health care and sick pay
* Award-winning wellbeing programme and wellbeing fund
* Additional benefits: gym membership, sports club, social club, Cycle to Work scheme, volunteering days, and more
Join Us
If energy moves you, explore how you can be part of the energy transition. All applications should be submitted online. After the vacancy closes, we will review submissions and contact candidates for the next steps. Good luck!
#J-18808-Ljbffr