Location: CHA Cambridge Birth Center
Work Days: Monday - Friday,8:00am - 4:30pm, no weekends or holidays
Category: Clinical Support
Department: CHA Birth Center
Job Type: Full time
Work Shift: Day
Hours/Week: 40.00
Union Name: CH Laborers 380
About the CHA Birth Center
Cambridge Health Alliance (CHA) is a nationally recognized, award-winning health system proudly serving the communities of Boston's metro-north region. As a leader in community-based care, CHA is committed to delivering high-quality, equitable, and culturally responsive care to every patient, regardless of background or circumstance.
At the CHA Birth Center, we offer exceptional perinatal care to expectant parents with low-risk pregnancies. Our interdisciplinary team works to support individuals and families from diverse backgrounds, ensuring that everyone feels comfortable and supported throughout their journey-prenatally, during labor and delivery, and into the postpartum period. Our team values inclusivity, respect, and clinical excellence, making CHA a unique and rewarding place to grow your career.
Position Overview
We are seeking a highly organized, diligent, and compassionate Clinical Practice Assistant to provide both clerical and clinical support in our Cambridge OB/GYN clinic, as well as other sites as needed. This position plays a key role in ensuring the smooth operation of the clinic, facilitating effective and safe patient care through a variety of clerical and clinical duties.
Key Responsibilities
Clerical Duties:
• Greet and welcome patients with professionalism and courtesy.
• Answer phones promptly and courteously, taking accurate and detailed messages for the OB/GYN department.
• Schedule patient appointments in the EPIC electronic medical record system, adhering to scheduling guidelines.
• Confirm, reschedule, and manage patient appointments as needed.
• Verify patient eligibility using the real-time eligibility system.
• Complete patient registrations according to established policies for clean claim submission.
• Collect, process, and reconcile copays for deposit.
• Ensure efficient checkout process for patients, adhering to established workflows.
• Scan documents into appropriate patient medical records.
• Coordinate specialty appointments and manage urgent referrals for processing.
Clinical Duties:
• Manage the flow of patients through the clinic, ensuring efficient chart preparation and provider huddles to optimize patient visits.
• Room patients, assist providers with patient prep, and assist during procedures.
• Accurately document patient information in the electronic health record.
• Take routine vital signs and perform point-of-care testing (labs) according to established protocols.
• Follow-up with patients who miss appointments or require lab results.
• Maintain clean and organized exam rooms, ensuring appropriate stocking of supplies.
• Prepare instruments and lab specimens for transport.
Qualifications
• Education : High school diploma or equivalent. Graduation from an accredited medical assistant program is required.
• Experience : Previous experience in OB/GYN or similar clinical settings is preferred.
• Certifications : Current AHA or ARC Basic Life Support (BLS) for Providers certification.
• Skills : Strong communication skills, both verbal and written, in English. Knowledge of a second language is strongly preferred. Proficient in using electronic health records (EPIC preferred). Ability to handle urgent situations efficiently and maintain a calm and compassionate demeanor.
In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.