Location: London, Essex & Herts
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time hours per week – Monday to Friday
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
Join our retail teams to be the friendly face our customers see as they walk into one of our stores. Where it’s our job to connect with our customers, helping them to get the most out of their technology, whilst providing an outstanding and memorable experience.
What you’ll do
You will support the Territory Manager, Regional Managers, franchise and direct retail stores within the Territory by ensuring operational excellence, driving commercial performance, and delivering a consistently exceptional customer experience across Vodafone’s operations.
1. Drive Vodafone’s #1 objective of ensuring exceptional customer outcomes, improving store standards and advising franchise partners on best practice.
2. Analyse store performance data and key KPIs, identify opportunities for growth, and implement strategies to support Territory.
3. Support all franchise partners and direct retail stores to meet Vodafone’s operational standards, including compliance, training, and best practices.
4. Build strong relationships with key stakeholders to create alignment on goals and operational priorities.
5. Step in to cover responsibilities of Regional seamless communication and management.
Who you are
6. Proven ability to communicate effectively with stakeholders at all levels.
7. Competent financial and analytical skills with experience in interpreting and presenting data to inform decisions.
8. Demonstrated ability to build and maintain collaborative relationships with franchise partners, direct retail stores and cross-functional teams.
9. Experience in a retail or customer-focused environment, with knowledge of operational processes and standards.
10. Self-motivated, organised, and able to work independently in a fast-paced, field-based role.