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As Assistant Night Manager, you will assist in the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
An Assistant Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
* Oversee the entire Front Office operation to maintain high standards
* Assist the Night Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
* Serve as a point of contact for regular and important Guests
* Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
* Represent the Night Manger and other senior managers in their absence, taking full responsibility of the hotel
* Act in accordance with all security and emergency procedures and manage the instigation of these, as required
* Compile adequate handover to Early staff / Duty Manager
* Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
* Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
* Conduct Health and Safety Checks and Night Walks
* Maintain a good status awareness of all hotel areas
To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
* Previous supervisory experience in Front Office within the hotel sector
* Competent level of IT proficiency
* Excellent leadership and management skills
* Commitment to delivering a high level of customer service
* Ability to work under pressure
* Positive attitude and good communication skills
* Flexibility to respond to a variety of work situations
* Ability to work on your own and as part of a team
Benefits Included
* Complimentary meal while on duty
* Uniform provided and laundered
* Discounted Leisure Membership
* Life Assurance Scheme
* Generous discounts throughout the Resort
* Accommodation can be provided subject to availability
* Annual Awards Evenings
About Us
Set in 2,000 acres of rolling parkland in the beautiful Usk Valley, South Wales, the award-winning Celtic Manor offers luxury on a grand scale, encompassing a host of exceptional world-class facilities that make up the exclusive Celtic Manor Collection. With four hotels and ten luxurious Hunter Lodges, three spectacular championship golf courses, two health spas and fitness clubs, seven restaurants, an array of exciting adventure activities and a new International Convention Centre Wales, Celtic Manor is the ultimate European resort destination.
In the event we receive a high number of applications, we reserve the right to close this campaign early
In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Manor Resort is an equal opportunity employer and would welcome interest from applicants of all ages.
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