Head of Commercial Operations
Cleckheaton
1. £45000 - £55000 / Year,
2. Permanent / Full Time
Head of Commercial Operations / Commercial & Operations Manager
Cleckheaton, West Yorkshire
£45,000 - £55,000 per annum, depending on experience
Full-time, Permanent
We are looking for an experienced Head of Commercial Operations on behalf of a growing, award-winning business operating within a technical B2B environment.
This is a senior leadership opportunity where you will play a pivotal role in connecting commercial success with operational delivery, ensuring customers receive an exceptional experience from initial enquiry through to delivery.
THE ROLE
As Head of Commercial Operations / Commercial & Operations Manager, this role leads the end-to-end commercial operations function, ensuring customer orders move efficiently from quotation through to delivery.
Covering sales order processing, account management and customer service, the focus is on aligning operational delivery with commercial objectives.
Acting as the link between strategy and execution, the role drives process improvement, strengthens cross-functional collaboration and ensures systems and workflows support growth, efficiency and profitability.
Key responsibilities
3. Lead the full B2B sales order process, ensuring accuracy, efficiency and strong margin control
4. Drive customer satisfaction, retention and growth through high service standards
5. Oversee operational workflows, identifying bottlenecks and implementing improvements
6. Develop and optimise CRM and ERP systems to enhance performance and reporting
7. Analyse commercial data using Excel and KPI dashboards to identify trends and opportunities
8. Lead and develop a multi-functional team, ensuring accountability and high performance
9. Collaborate with sales, engineering, supply chain and production to align operations with business goals
10. Support financial performance through monitoring revenue, margins, forecasting and cost control
11. Drive system and process improvements in collaboration with internal teams and external providers
ABOUT YOU
12. Proven experience in a senior commercial or operations leadership role within a B2B environment
13. Experience within engineering or a technical sector would be advantageous
14. Strong people manager, calm, organised and able to prioritise effectively
15. Highly systems-focused with experience improving CRM and ERP platforms
16. Advanced Excel and strong data analysis capability
17. Commercially astute, with a clear understanding of margin, forecasting and cost control
18. Proactive, decisive and able to solve problems independently
19. Comfortable working cross-functionally across multiple departments
20. Experience leading change and driving operational improvements
Desirable
21. Experience with Business Central (BC)
22. Experience building or restructuring a commercial operations function
23. Exposure to international customers and export processes
This is an excellent opportunity for a commercially minded operations leader who wants to make a tangible impact. If you are looking for a role where you can influence strategy, improve systems and lead a high-performing team, this could be the next step in your career.
How To Apply