We are looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you'll receive dedicated support to help you grow your career, along with fantastic benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you'll be part of a friendly team dedicated to helping our customers. Your responsibilities will include coaching and supervising Customer Team Members, deputising for the Store Manager, delivering excellent customer service, and performing various store tasks such as re-stocking shelves and cleaning spillages.
Working Pattern
Varied shifts including early mornings (store opening), afternoons, late evenings (up to 10pm), and weekends. Specific hours will be discussed at the interview.
What You'll Do
1. Provide friendly, welcoming, helpful, and thoughtful service daily, managing the store and handling challenging situations.
2. Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued.
3. Ensure the store remains safe, legal, and fully operational.
4. Manage diligence checks and stock accuracy to enhance the shopping experience.
5. Support your store manager by deputising when necessary and assisting with HR processes.
6. Lead the introduction of new products and services, encouraging team feedback.
7. Build relationships and engage with the local community, supporting the delivery of the community plan.
Ideal Candidate
* Genuine care for the needs of customers and members.
* Ability to balance leading and supporting your team while working on the shop floor.
* Excellent people skills to build positive relationships.
* Strong organisational and problem-solving skills.
* Desire to learn, grow, and develop leadership skills.
* Flexibility to work various shifts.
Why Co-op?
* Full, paid training and support for your development.
* 30% discount on Co-op products and 10% on other brands.
* Pension scheme with up to 10% employer contributions.
* Access to Wagestream for pay management.
* 36 days holiday (including bank holidays, pro-rata for part-time).
* Virtual healthcare services for you and your family.
* 24/7 employee assistance service.
* Rotas shared three weeks in advance via mobile.
* Cycle-to-work scheme.
Building an Inclusive Workplace
We welcome applications from everyone and aim to create diverse and inclusive teams. We can make reasonable adjustments for candidates with disabilities and are part of the Disability Confident scheme, offering interviews to qualified disabled applicants. When applying, please indicate if you'd like to be considered under this scheme and if you need any adjustments during the recruitment process.
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