Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
What you’ll do
Vodafone has an ambition to build a $750m Microsoft business by leveraging its global scale and incubating new capabilities. To scale this business, we plan to build in-house services and tooling across markets, build deeper and broader Microsoft expertise, and formalize best practices to ensure commercial success. To facilitate and accelerate best practice sharing and leverage our scale, we propose to build a virtual community called “the Microsoft practice”.
This role will establish the practice, owning the strategy, implementation and execution. Working closely with key Microsoft stakeholders and bringing together a community of ~100 Microsoft practioners across Vodafone footprint. Each local market will have a Microsoft Practice Leader accountable for the performance of Microsoft revenues and targets in their market. This role will lead this virtual community of pre-sales, sales, commercial, product, and partner management.
This role requires experience in building, managing and engaging large scale multi-market matrix programmes successfully and flexibility, showing comfort to adapt direction and priorities as business needs change. It requires the ability to define understand market & customer and strategic partner dynamics across multiple geographies, to define strategy and to influence internal stakeholders, external partners and other product portfolios and various Vodafone Business functions across local markets to ensure successful delivery. This role will be expected to be the thought leader on Microsoft and to have a track record of driving change and launching solutions in a highly matrixed environment.
1. Define and drive the strategy for Microsoft Practice (~3-5 year horizon) in line with global business and commercial priorities ( revenue growth and new customer acquisition).
2. Maximise investment and return, leveraging Microsoft programs to full extend to drive growth
3. Create the Future and build new capabilities through embedding knowledge and formalizing best practices to ensure consistent and replicable success across different regions. Drive an upskilling program and ensure continuous learning and development through the Microsoft Academy.
4. Lead a virtual extended team with representatives from Microsoft product lines (365, Azure, Teams Phone, Security), Partnership Management, Product Marketing, Commercial, GTM, and Engineering5.
5. Establish a robust framework for collaboration and continuous learning, including regular workshops, webinars, and training sessions. Implement a comprehensive feedback mechanism for constant refinement of strategies and services.
6. Leverage the strategic partnership with Microsoft and the strategic partnership team to gain early access to new technologies and programs, offering cutting-edge solutions to clients.
Key performance indicators:
7. Global Product revenue and P&L targets
8. Successful launch of new products to market
9. Product-related customer satisfaction & churn
10. Market visibility and global rating of respective global products
11. Products performing to cost and service level promises to to meet customer needs and be competitive in the market
12. Deliver real differentiation for Vodafone via innovative products and services and a consistent, best-in-class user experience
13. Information security and data privacy compliance
Who you are
14. Experience in leading and managing large-scale global matrix programmes
15. Strong understanding of Microsoft products and services, including 365, Azure, Teams Phone, and Security.
16. Experience building technical and commercial capability in a large corporate and matrixed environment, especially related to the Microsoft ecosystem
17. Experience and/or knowledge of Vodafone global product offerings (Cloud, Fix, UC, Cybersecurity, Digital Apps, etc)
18. Ability to conceptualize new, innovative applications/services and justify design, build, and/or buy decisions using solid ROI analysis.
19. Focus on customers at a global level whilst appreciating any local differences. Able to manage and understand global customer trends.
20. Drives senior functional stakeholders to align with their strategy and requirements. Highly proficient at managing global strategy.
21. Requires ability to manage P&L and commercials and service levels globally for their product .. This scope includes providing pricing guidelines and templates to ensure that we use all our global incentives from Microsoft to construct winning, profitable offers to customers.
22. Able to spot global product and technology trends. Good understanding of key enabling product technologies
23. Emphasis on resolving conflicting requirements within OpCos, Global portfolios and operations