A fantastic opportunity has arisen to join our client, a global fintech company, based in High Wycombe.
We are seeking a proactive and detail-oriented Senior Client Service Executive to join. In this role, you will serve as the primary point of contact for clients, ensuring their needs are met with professionalism, efficiency, and a solutions-oriented mindset. You will collaborate with internal teams to deliver exceptional service and help foster long-term client relationships.
The successful candidate will have at least 2 years' experience within client services within the financial services/fintech sectors.
We are looking for a highly motivated and detail-oriented individual with a strong customer focus. You will be a natural problem-solver, a collaborative team player, and possess excellent communication skills.
Key Responsibilities:
1. Front-line Support:
* Provide troubleshooting assistance for online platform queries.
* Support clients with currency trade execution.
* Investigate and resolve payment and banking issues, acting as a liaison for internal updates and communicating these to clients.
* Offer currency guidance, leveraging extensive knowledge of our client's global currency suite to identify opportunities within clients' existing processes.
2. Client Relationship Management:
3. Act as the primary day...