Job description As Head of Building Compliance & Services you will have full responsibility for the productivity and service provision of our Regional Building Surveyor, Building Compliance & Development teams in relation to the retail shop estate, racecourses & stadia portfolio. Reporting directly to the Director of Retail Support & Experience, the Head of Building Compliance & Services will work closely with the Business Efficiency, Retail Contact & Loss Prevention, Building Services, and Retail Operations teams, alongside key third-party suppliers and internal stakeholders, to ensure all planned and reactive building maintenance activities are delivered to the highest standard and in line with agreed SLAs.
The role will be responsible for overseeing building compliance, Licensing responsibilities (Good Neighbour) Health & Safety standards, and both internal and external structural works across the retail estate. In addition, the Head of Building Compliance & Services will support the successful delivery of key retail initiatives, including managing CAPEX shop upgrades, refurbishment programs, and new development projects and opportunities through 'at-risk' locations and re-sites, ensuring projects are completed efficiently, safely, and in alignment with business objectives.
You will act as the primary point of contact for internal teams and key third-party stakeholders, ensuring all required policy documentation is maintained, accurate, and up to date. You will be responsible for implementing and maintaining effective controls, governance, and monitoring processes to drive regulatory and operational performance standards across the retail estate.
The role will provide leadership and decision-making support during incidents and escalations, ensuring issues are managed effectively and resolved within agreed service levels. You will develop and maintain strong stakeholder relationships across the organisation, ensuring clear and consistent communication is delivered at all levels.
In addition, you will be responsible for providing regular reporting, operational data, and performance insight to the wider business, supporting informed decision-making, continuous improvement initiatives, and forward-looking operational planning.
What you will be doing:
1. Hold full responsibility for service delivery and productivity of our Regional Building Surveyors & Building Compliance & Development teams
2. Responsible for ensuring full compliance and adherence to all relevant statutory and regulatory requirements across the estate, including Asbestos Management, Electrical Testing, HVAC, Fire Safety, Signage, Pest Control, and Lift Regulations - ensuring all properties and facilities operate in line with current legislative and safety standards and are periodically reported to the board of directors
3. Oversee FM contingency spend, ensuring all expenditure is appropriately reviewed, controlled, and managed within budget parameters
4. Lead the delivery of the shop refresh programs, ensuring projects are completed on time and within agreed budget
5. Responsible for the business cases and management of our 'at-risk' locations and oversee the successful delivery of new and re-site projects, ensuring delivery to agreed timelines, standards, and budget requirements.
6. Awareness of current planning, licensing legislation and Local authority planning and supporting the license and development team with liaising with local authority consultations
7. Promoting licensing awareness across the estate, ensuring colleagues are best placed to be adopting procedures which will help protect our premises licenses
8. Support service reviews held with key 3rd party suppliers by relevant accountable stakeholders through the monitoring relevant of SLAs and handling of faults, proactively providing key reporting and trend information
Who we are looking for:
We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will have:
9. Understanding and working knowledge of current Statutory Compliance Regulations, Asbestos, Electrical Testing, HVAC, Fire, Signage, Pest control, Lifts
10. Knowledge of Legionella L8 Compliance Regulations/DDA (equalities act 2010)
11. Technical knowledge of construction materials and techniques
12. Knowledge of Gambling Act 2005 & LCCP requirements
13. A strategic thinker, able to create and communicate a clear vision for the future
What we offer:Our roles offer more than just a job, you’ll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:Family Support - Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
Perks and discounts - Discounts at a range of high-street retailers
Financial compensation, pension, and bonus schemes.
Health & wellbeing - Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.
Hybrid working - Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!More about evoke:We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.Apply:At evoke, we prioritise diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.Apply today to kickstart your application with the evoke Family!