Job Description
Scheme Manager
An exceptional opportunity has arisen to join one of North West’s leading housing associations. Prima Group is an ambitious, forward thinking and innovative place to work, We see our people being key to our success, and are Gold Award members of Investors in People .
As a Scheme Manager you will be overseeing the day to day management of sheltered accommodation scheme for older people providing first class customer service, tenant support and advice for individuals who may have a range of support needs. Effectively monitor the scheme in line with compliance and health and safety regulations.
Location: Located Maud Roberts Court Scheme with need to attend other sites if required.
Salary: £18,145 25 hours
Scheme Manager Main Duties:
* Actively support and deliver against the Association’s corporate objectives;
* Have awareness of and assist the Association in delivering value for money services
* Monitor care packages within the scheme to meet relevant support needs and person-centred care.
* Provide high quality, generic advice on all neighbourhood services and processes
* Ensure that all income owed to the Association is collected in order to ensure income is maximised in line with targets.
* Ensure that properties are let within the scheme and carry out viewings in line with expected targets
* Effectively diagnose and log repairs; overseeing cost analysis as per the Associations approved schedule of rates
* Effectively manage the building and associated communal services provided by the Association
* Effectively manage the communal environment with regard to health and safety, including but not limited to salt and gritting pathways during winter months
* Provide cover across all schemes for daily calls and visits to the housebound during office closedowns.
* Positively engage with tenants to reduce social isolation and improve wellbeing
* Effectively monitor risk within the scheme
Scheme Manager Person Requirements:
* GCSE Grade C or equivalent qualification in maths and English
* Strong commitment to customer service excellence.
* Demonstrates drive and resilience
* Proactive approach to work.
* Self-starting and self-motivated.
* Performance Focused.
* Focus on getting things done
Skills & Competencies for the role:
* Customer services experience in a customer facing role
* Experience of working in a specialist housing environment
* Experience of lone working
* Good understanding of best practice in customer services.
* Ability to ascertain the support needs of tenants; to act accordingly in notifying others and to provide appropriate support (including emergency services)
* Knowledge of care services a