Location: Grantham (Onsite)
Shift Pattern: Differing shifts between 8-4 and 11-7 Monday to Friday on a Rota Basis
Salary: £30,000
Here at PayPlan, we are looking for a motivational leader with a passion for helping people to join our team as an IVA Support Team Manager. Ideally you will thrive in a fast-paced environment where you can develop others, drive performance, and make a real difference to customers in financial need.
Ready to join? Read on to find out more about this role.
What would you be doing as an IVA Support Team Manager here at Payplan?
We’re looking for a dynamic and empathetic Team Manager to lead and inspire our team of IVA Support Case Officers. An IVA Support Case Officer is responsible for assisting clients currently in an active Individual Voluntary Arrangement (IVA), as well as supporting their creditors throughout the process. They manage a portfolio of clients, maintaining regular contact to review their circumstances and ensure the best possible outcomes for both the client and their creditors
As an IVA Support Team Manager at PayPlan you will:
1. Lead a team of IVA Support Case Officers, inspiring and developing team members to achieve individual and team results.
2. Manage performance, setting KPIs, and driving continuous improvement through coaching and mentoring.
3. Create a positive and supportive team culture, empowering individuals to succeed.
4. Act as a key contact and liaison point for partners and suppliers
5. Implement and embed change management initiatives.
6. Identify areas for improvement and make recommendations for positive change.
7. Uphold Consumer Duty principles in daily operations.
8. Champion continuous improvement and new ways of working at every opportunity
About You:
9. Strong leadership and people management skills.
10. A good understanding of debt solutions and financial regulations.
11. Excellent communication and interpersonal abilities.
12. A problem-solver with great attention to detail.
13. Confident in handling challenging conversations around performance.
14. Proficient in Microsoft Office
Who are PayPlan?
We believe that everyone should to be treated with empathy and respect, especially when dealing with sensitive financial situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to their individual circumstances. We are proud to help and support our clients through their journey and in turn are committed to making a positive impact on their lives.
Why work at PayPlan?
We are dedicated to making a difference in the lives of those in need and we would love for passionate, empathetic and understanding colleagues to join us in our mission. If you are customer-focused, an excellent communicator with good listening skills, and share our values of empathy, respect, and making a positive impact, then we would love for you to be a part of our team. With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job – we offer a rewarding career. Come join us and make a difference in people’s lives whilst enjoying what you do!
If this sounds like the role for you, apply now or get in touch if you’d like further information. If you require any adjustments to assist you in applying, please contact HR@totemic.co.uk
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