Job Description Performance Manager – Lead, Coach, and Inspire Location: Oxford (OX4 1JH) – Onsite, Mon–Fri, 9–5 Salary: Circa £37,000 – £43,000 per annum Contract Type: Full-time, permanent Are you a passionate and driven leader who knows how to get the best out of people? Do you thrive in a fast-paced, target-driven environment where every day is an opportunity to change someone’s life? If so, Fedcap wants you to join our mission! Drive Performance. Inspire Success. As a Performance Manager, you’ll lead a high-impact team of Employment Advisers, driving them to exceed targets, deliver meaningful support to jobseekers, and make a lasting difference in your local community. You'll be coaching, motivating, developing, and guiding individuals to deliver exceptional customer service, achieve KPIs, and grow both professionally and personally. This is more than a management role. It’s a chance to lead with purpose. What You'll Be Doing Lead and develop a team to hit performance, quality, and customer service goals. Use your coaching skills to build a high-performing team through daily support, reviews, and performance management. Inspire through action – prioritising underperformance and unlocking your team's full potential. Foster strong relationships with stakeholders and employers to ensure steady customer flow and new opportunities. Drive employer engagement and commercial growth in the local market. What You Bring Proven success in team leadership within a target-driven, customer-facing environment. A natural coach – able to spot potential, guide development, and build confidence. A performance mindset, able to interpret data, drive improvements, and think strategically. Strong understanding of employability services, employment law, and diversity & inclusion. An NVQ Level 5 in Management & Leadership (or equivalent) is ideal. Why Join Fedcap? At Fedcap, we believe good work changes lives. As a not-for-profit organisation, we’ve helped over 35,000 people in the UK find sustainable employment – improving families’ lives and local communities. You'll be part of a passionate, values-driven team who live and breathe Kindness, Respect, Integrity, and Innovation. What’s in It for You? 33 days' annual leave (including bank holidays) Pension contribution up to 5% Monthly benefits scheme worth up to £500 Free life assurance (4x annual salary) Accredited development and leadership training 24/7 Employee Assistance Programme for you and your family Ready to Lead with Purpose? If you’re an enthusiastic leader, passionate about coaching teams and creating real change, we’d love to hear from you. Apply today and be part of something bigger. Equity, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability INDHP About Us Mission: To create opportunities for people by designing and delivering innovative, sustainable solutions and creating measurable changes for those who are socially disadvantaged. Fedcap Employment and Fedcap Employment Scotland delivers employability solutions across the UK to build communities through a blend of local frontline professional teams and like-minded supply chain partners, using innovative and tested ideas developed both locally and internationally. Our service is designed to give each individual the best opportunity according to his/her abilities and needs. Our programs provide targeted employment supports to a range of underserved groups, including single parents, people who were previously incarcerated and individuals with health, mental health and/or substance use conditions. Fedcap Employment and Fedcap Employment Scotland joined The Fedcap Group in 2018. Website: http://www.fedcapemployment.org/