Full Job Description
Moda is creating the UK's leading lifestyle experience brand by delivering and operating next generation neighbourhoods to live, work and play. We have a clear objective of pioneering positive change to the UK rental market and creating healthy, connected, well communities.
You must have demonstrable experience in a similar role (hospitality or private rental sector preferred). You and the team will work together to achieve your goals, and to deliver at every level for our residents. Service is at the heart of what we do and you must be willing to go the extra mile.
Overview of role
MAIN RESPONSIBILITIES
. Deliver first class customer service
· Manage working relationships with suppliers and contractors
· Provide informed and accurate information to residents
· Consistently deliver the Moda service standard to residents and all visitors to the building
· Respond to resident enquiries (meeting all agreed KPIs)
· Regularly review customer satisfaction
· Communicate in line with brand values
You
H&S COMPLIANCE
· Support completion of annual risk assessments in conjunction with the Group FM and H&S Manager
· Report all H&S and security issues or concerns to the GM & work with to form resolutions
· Review & monitor all suppliers on site following RAMs where required and comply with H&S and CDM/statutory requirements as per contractor management procedures
· Risk assessment monitoring: including FRA, H&S, Water and site based activities
· Responsible for safe on-site storage of maintenance supplies & materials and stock control
· Conduct inspections and audits; regularly inspecting equipment, machinery, and facilities to identify maintenance needs, hazards, and compliance with regulations
· Promote a safe working environment
MAINTENANCE
· Allocation of job sheets for maintenance technicians and priorotising, assisting with tasks as required whilst communication to residents accordingly and updating GM on the progress of jobs
· Supervising maintenance staff, leading technicians providing support and guidance as required
· Report escalation of planned maintenance to head office teams
· Update systems to track works effectively and produce and share reports where required
· Weekly/monthly/quarterly PPM testing
· Maintain accurate PPM records for inspection
· Support apartment maintenance inspections and repairs
· Record accurate labour and material costs for end of tenancy maintenance
· Coordinate the preparation of amenities for resident events
· Planning and scheduling maintenance activities, developing maintenance plans, setting schedules and coordinating resource to ensure timely completion of maintenance tasks
nage maintenance budgets
BUILDING OPERATIONS
· Detailed knowledge of the building and apartments
· Daily development walk around (am/pm)
· Submitting material and supply requests to General Manager for review of procurement
· Support General Manager in procurement of contractors and suppliers
· Manage the day-to-day relationships with PPM service providers
· Emergency or incident escalation
· Processing reactive maintenance work orders, follow up and regularly review customer satisfaction
· Coordinate all statutory compliance on site
· Undertake and record all building common part safety checks/testing incl emergency lighting, fire alarm, AOVs
· Attend out of hours emergencies if required
· Furniture delivery and stock check recording (per apartment)
· With training, able to use other systems and software packages
MARKETING AND LEASING
· Ensure void periods are minimised by prompt turn-around of apartments following end of tenancy
· Provide feedback on suggestions for improvements to reduce voids
· Support inventory and check out inspections
· Propose marketing material to encourage residents to report maintenance and utilise services (cleaning, maintenance)
FINANCIAL AND REPORTING
· To coordinate/close reactive jobs in a timely manner
· Maintain accurate H&S records and reports
· Manage and reduce OpEx operation costs, including approval and query of invoices
· Support in providing costs and supporting evidence for end of tenancy recharge claims
· Compare costs for various services and goods
· Maintenance and updating of operating systems
· Standard operating procedures & customer satisfaction reporting as required to support business plan
KNOWLEDGE, ATTITUDE AND SKILLS
.·Previous experience in residential property (hospitality or private rental sector preferred)
· Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm
· Must be pro-active, dynamic and able to use initiative to enhance the reputation of the building
· Professional presentation, confident and outgoing in nature
· Well organised, ability to problem solve and works under pressure with great decision-making skills
.Flexibility in working hours & adaptability
· Excellent communication skills displaying sensitivities to and understanding of residents' needs
· Good level of computer literacy using Microsoft Word, Excel and Outlook
· Understanding the importance of achieving deadlines and ensuring quality output
· To ensure confidentiality and security of all business, client and customer documentation/ information
· Ability to work well under pressure
Health & Safety
Moda expect all staff to maintain a positive attitude to health and safety in carrying out all responsibilities and to cooperate with businesses Health & Safety Policy and Health & Safety Manual.
EQUAL OPPORTUNITIES
Moda is committed to providing a non-discriminatory and harassment free working environment for all its employees. All staff are expected to have due regard for those policies when carrying out their duties.
Job Type: Full-time
Pay: £25,440.00 per year
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* Health & wellbeing programme
* Paid volunteer time
* Store discount
Work Location: In person
Application deadline: 23/09/2025
Reference ID: HOLLPARKMT
Expected start date: 01/10/2025