IT End-User Systems Technician - Horsham - Circa £35K
My client is seeking an IT End-User Systems Technician to provide advanced technical support and maintenance for end-user devices, including PCs, laptops, mobile devices, and networking equipment. This role is critical in ensuring the smooth operation of the organisations IT infrastructure by diagnosing, repairing, and upgrading end-user equipment while delivering excellent customer service.
Key Responsibilities:
* Support end-users with complex IT issues beyond the scope of the IT Helpdesk.
* Install, configure, troubleshoot, and maintain end-user devices, including desktops, laptops, mobile devices, and peripherals.
* Manage end-user accounts, permissions, and access rights in compliance with security policies.
* Assist in developing long-term strategies for IT asset management and device standardisation.
* Document and track equipment failures, repairs, and inventory.
* Provide onsite and remote technical support across various locations.
* Collaborate with network administrators to ensure efficient IT operations.
* Ensure compliance with IT security policies, including backup management and device security.
Technical Requirements:
1. 3-5 years of IT support experience.
2. Strong technical knowledge of hardware, including PCs, laptops, and peripherals.
3. Hands-on experience with troubleshooting and main...