An exciting opportunity has arisen within the Housing Benefit Team. We are looking to recruit an enthusiastic, hardworking individual who is willing to take on a challenge and committed to developing their skills and knowledge. This post is permanent for 37 hours per week Monday to Friday.
Responsibilities
* Gather evidence and calculate a customer's entitlement to Housing Benefit and the Council Tax Reduction scheme.
* Calculate new claims and changes in circumstances in line with Housing Benefit regulations (training provided).
* Process and determine claims accurately and in accordance with relevant legislation and guidance.
* Access the DWP CIS system to obtain information relating to customers' benefits.
* Ensure that all appropriate decision letters are issued in a timely manner.
* Communicate effectively with customers via telephone, e‑mail and letter.
* Work to individual targets and as part of a team to meet service standards, working with vulnerable service users and their families.
* Administer routine claims via the Benefits database accurately within predetermined targets and deadlines.
* Administer more complex claims across all tenure types, including discretionary Housing Payment claims.
* Mentor trainees and support Senior Benefit Assessment Officers (Grade 5 responsibility).
* Provide assistance and support to colleagues at equivalent grade or below.
If you would like an informal discussion regarding this opportunity or if you have any questions about this role please contact Joanne Ling on 01482 613473 or e‑mail joanne.ling@hullcc.gov.uk.
Qualifications
* Knowledge or understanding of welfare benefits.
* Excellent ICT skills.
* Ability to work under pressure.
* Ability to work independently and under minimal supervision (Grade 5).
* Capacity to manage complex claims and provide guidance to staff.
Equal Opportunities
Hull City Council is a Disability Confident employer. We will offer an interview to any applicant who declares they have a disability and meets the minimum criteria for the job.
Hull City Council is committed to increasing diversity, equality, and inclusion within our workforce. We adopt a name‑blind approach to shortlisting, ensuring recruiters do not access personal information until a shortlisting decision is made.
Salary and Benefits
£25,583.00 – £29,064.00 per annum.
* A competitive salary.
* An excellent pension through the Local Government Pension Scheme (LGPS).
* Initial 23 days annual leave, increasing with length of service, plus eight public holidays per year and three additional days off (one in May/August and one during Christmas/New Year).
* Career development and learning experiences through a range of training courses and learning methods.
* A supportive and forward‑thinking culture.
* Great career development opportunities.
Job Classifications
* Basic with BPSS (Classification 2)
* Not Politically Restricted (Classification 3)
* Casual – Travel Allowance Policy
* No – Childcare Disqualification Requirement
* No – Statutory Post
#J-18808-Ljbffr