Requistion ID : 82726 Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with over a century of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona's products provide innovative, high-quality, and effective solutions to advance patient care and deliver better and safer dental care. Dentsply Sirona's headquarter is located in Charlotte, North Carolina. The company's shares are listed in the United States on NASDAQ under the symbol XRAY. Visit www.dentsplysirona.com for more information about Dentsply Sirona and its products. Service Centre Specialist - 15 months FTC In this role you will provide excellent service to all Dentsply Sirona customers from UKI. Responsibilities First point of contact for incoming customer calls Monitoring and processing of spare part order and inquiries from her personal and the UK Services shared mailbox Arranging collection of faulty equipment Generation of cases/tickets in the DS complaint handling systems Generation of both dealer and end-user repair quotes within defined SLAs Pack and dispatch of loaners and repaired customer equipments Pick, pack and dispatch spare part orders Invoicing of repairs and spare part orders Develop an excellent understanding of Dentsply Sirona products and services Work within Service levels and highlight concerns To perform decontamination of units coming into the Service Centre Profile requested Experience of and ability to demonstrate good customer service both verbally and written Educated to GCSE Level Good organisational ability, problem solving skills, scheduling and prioritising Ability to work in fast-paced environment with challenging customers IT skills (MS Office, CRM, ERP) As part of our team, you'll experience the spirit of an international and innovative market leader in the dental industry. Besides an attractive remuneration package, you will also be eligible for a variety of employee benefits, such as: 25 days annual leave ( 1 day for your birthday) Flexible benefit scheme (health insurance, dental cover, medical cash plan) Attractive company pension scheme Comprehensive induction, further training opportunities and access to LinkedIn Learning Worldwide mentoring and coaching program Global Employee Assistance Program \LI-SF1 Equal Opportunity Employer: Dentsply Sirona is an Equal Opportunity Employer. All qualified applicants will be considered without unlawful discrimination or regard for race, color, religion, sex, sexual orientation, sexual or gender identity, national or ethnic origin, age, marital status, disability, genetic factors, military and veteran status, or any other characteristics protected by applicable local law. Eligibility: All successful applicants must be eligible to work in the country the position is based. Assistance: If you need assistance with completing the online application due to a disability, please send an accommodation request to accommodationrequest@dentsplysirona.com. Agencies: Please note that Dentsply Sirona does not accept or respond to unsolicited requests or applications submitted by Recruitment Agencies/ Search Firms. Notice on Fraudulent Job Offers: Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: careers.dentsplysirona.com .