Vacancy Details
This is a Permanent, Full-Time vacancy that will close in 11 days at 23:59 BST.
The Vacancy
* Hours of Work: 35 per week
* Closing date: 2nd June 2025
At MSV Housing, we’re committed to ensuring our customers have good quality, safe homes and communities. Our Neighbourhood Team Leaders are key to making this happen.
We are seeking an experienced, enthusiastic individual to support our team in delivering a holistic tenancy, property management, and neighbourhood management service. This role focuses on a 360-degree understanding of People, Property & Place within our established team.
Reporting to the Regional Neighbourhood Manager, the Neighbourhood Team Leaders take an operational lead role in ensuring the effective delivery of high-quality neighbourhood management services in line with the Group’s policies and procedures.
We are looking for candidates passionate about advocating on behalf of people and communities.
Responsibilities of the Neighbourhood Team Leaders
* Recognise and respond to challenges faced by customers and communities, enabling frontline teams to deliver resilient and responsive services.
* Manage and lead Neighbourhood Officers and Coordinators to meet targets and promote neighbourhood wellbeing and community cohesion.
* Contribute to the review and improvement of MSV’s Neighbourhood Strategy and Offer, providing direction and guidance aligned with MSV’s values.
* Lead on the control and recovery of rent arrears, ensuring rental income is maximised and targets are met or exceeded.
* Work within the Regulator of Social Housing’s Consumer Standards.
* Develop and strengthen partnerships internally and externally to improve the customer journey and promote interagency collaboration.
Candidate Requirements
* Evidence of and commitment to professional and management development.
* Experience in neighbourhood management and staff management.
* Experience in training and developing team members to meet performance standards.
* Ability to deliver quality work within deadlines.
* Strong interpersonal skills with a friendly and professional manner.
Benefits
* Essential car user allowance for car running costs.
* Flexible working options with home working kit provided; at least 2 days per week in the office.
* 33 days holiday plus bank holidays and a holiday buy scheme.
* Company pension with up to 10% matched contributions.
* Health cash plan, enhanced sick pay, wellbeing support, life assurance, and learning opportunities.
* Commitment to Equality and Inclusion, with employee network groups and flexible working arrangements.
For informal discussions, contact Tia Mantack, Regional Neighbourhood Manager, at 07876841950.
Interviews are scheduled for 11th June 2025, but may occur earlier. Early applications are encouraged.
We value diversity and inclusion and welcome applications from all backgrounds.
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