Product Manager - Core Consumer Capabilities
We're looking for a Product Manager - Core Consumer Capabilities to lead the evolution of the shared services and operational capabilities that power Experian UK&I's consumer products and customer journeys.
Responsibilities
- Own and define the roadmap for shared operational and customer-facing capabilities, including alerts & customer communications, bureau integrations, score/report services, and customer servicing tooling.
- Align priorities with product roadmaps, operational needs, regulatory requirements, customer engagement strategies, and business growth objectives.
- Enable scalable product delivery by working with engineering and product domains to reduce duplication and improve reuse of shared capabilities across ECS products.
- Help teams integrate faster and deliver customer experiences more consistently by evolving shared services into well-supported reusable capabilities.
- Drive simplification, standardisation and operational scalability across the ecosystem.
- Balance reliability, scalability and business value by prioritising investments based on customer impact, business value, operational efficiency, scalability, platform health and strategic product opportunities.
- Ensure critical shared services remain stable, resilient and scalable while continuing to evolve with changing customer and business needs.
- Support initiatives that contribute to revenue growth, engagement uplift, operational simplification and faster time-to-market.
Qualifications
- Experience managing shared customer or operational capabilities within digital consumer products (e.g., customer communications, CRM/engagement platforms, servicing tools, operational systems, financial/reporting integrations, or shared application services across journeys).
- Experience working in complex digital environments where reliability, customer trust, regulatory considerations, and operational scalability are critical.
- Strong understanding of how shared capabilities impact customer engagement, servicing effectiveness, operational efficiency, speed of delivery, customer experience consistency and overall business performance.
- Ability to collaborate effectively across Product, Engineering, Operations, CRM, Customer Services and other stakeholders to align priorities and deliver measurable outcomes.
- Confidence balancing customer needs with operational constraints, platform scalability, delivery priorities and commercial impact.
- Data‑informed approach, using customer, operational and product metrics to prioritise work and continuously improve adoption and effectiveness.
Benefits
- Hybrid working – 40% office based.
- Great compensation package and discretionary bonus.
- Core benefits including pension, Bupa healthcare, Sharesave scheme and more.
- 25 days annual leave with 8 bank holidays and 3 volunteering days; additional leave can be purchased.
Equal Opportunity
Experian is also proud to be an Equal Opportunity and affirmative action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
