Ocean BMW Falmouth is looking for a Service Supervisor. Your role If you have a passion to deliver an exceptional customer experience, then this is a great opportunity to develop your career with one of the worlds admired brands in the automotive industry. The main duties of the role include: Create and maintain a customer centric environment to guarantee all customers are welcomed and looked after professionally in line with manufacturer standards and Ocean Group expectations. Align performance with manufacturer key performance indicators, adapting where required. Link between front of house and workshop – maintaining efficient and consistent flow of work, updates and time management with high standards of data capture to eliminate wasted time. Overseeing the service advisors, coaching and managing their workloads. Working directly with the workshop controller and parts manager whilst monitoring job progress. Consistent reviews/checks to hold team accountable for daily tasks, clear daily expectations to be monitored and completed by the team. Ensure the team have the correct level of support and training allocated to achieve department manufacturer and Ocean targets. Provide clear and consistent direction of what is an expected customer journey for all potential scenarios. NPS scoring – Provide outstanding customer service personally and as a team to gain as many returns as possible and above national average scoring. Maximise workshop profit opportunities. Manage the handover and administration of loan vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation. Accurately maintain the service department loading system in line with workshop capacity. Raise job cards and Provide customer estimates, according to company policy on schedules and pricing. Calculate charges for all parts, labour and service repairs, ensuring the accuracy of charging structure. Be able to meet all deadlines as set by aftersales manager and company procedures. Adhere to all Health & Safety, environmental and Company policies and procedures. Ensure accurate documentation for warranty work in line with requirements and dealership policy. Create, maintain, and manage processes to guarantee continued success and consistency in the department whilst management is away from the business. Your profile Enjoy working in a fast-paced environment recognising individual responsibility to contribute to the performance and success of the Aftersales Department. Passion for customer service and the ability to develop rapport and trust with customers and your team to resolve conflict situations calmly and reasonably. Excellent administration and organisational skills, with good diary management. The ability to lead by example. Proven experience as a Service Supervisor in the automotive industry or a Service Advisor looking for the next challenge in their career. Valid, clean UK Driving Licence and must be eligible to work in the UK. Rewards Your hard work will be rewarded with: 22 days holiday per year plus bank holidays. Eye test vouchers. Pension scheme. Continued career development at the BMW Training Academy. Your working hours will be a 5-day, Mon-Fri - 42.5hrs. No Weekends. Salary - £30,000 with an OTE of £37,000