Job Summary
The Acute Medicine team and units form part of the front door team and provide a service to a high volume of medical patients across our assessment units: Medical Assessment Unit (MAU) and Linnet Acute Medical Unit (LAMU). The patient coordinator role provides comprehensive administrative work including data input, appointment booking and reception duties for patients and relatives attending the hospital. The role also supports the team by contributing to effective patient flow and works independently using initiative when dealing with enquiries that arise.
Responsibilities
* 1 Central point of contact for patients and visitors as well as colleagues across all areas of Acute Medicine.
* 2 Provide excellent customer service for all patients and relatives often in highly sensitive and emotive situations, being aware of cultural and emotional circumstances.
* 3 Provide appropriate ward information leaflets and distribute Friends and Family leaflets and patient questionnaires.
* 4 Complete administration for all arrivals to MEU and SDEC and alert clinicians if there are any concerns for a patient.
* 5 Work alongside clinicians providing and receiving sensitive information.
* 6 Maintain accurate records across all the Acute Medical Units, booking patients in and commencing the correct paperwork.
* 7 Maintain the medical admission requests list, amending patient information where necessary.
* 8 Make appointments for 'hot clinics' for Acute Medical patients, as well as for the Emergency Department and Urgent Treatment Centre.
* 9 Ensure transport requirements are met, booking transport using telephone and e-ZEC on-line booking service and arranging taxis as required on-line/via telephone.
* 10 Liaise with ambulance crews and print patient summary from the Mobimed App.
* 11 Liaise with other agencies such as police or safeguarding.
* 12 Alert nursing staff about any time sensitive patient issues.
* 13 Keep a log of lost and found property and contact family if necessary if property remains on the ward.
* 14 Scan and send social services referrals, overseas visitors forms, District Nurse referrals and any other referrals.
* 15 Ensure compliance with data protection legislation.
* 16 Deal with telephone enquiries and transfer calls to other areas, speciality, and other healthcare professionals.
* 17 Track and transfer patients on Careflow system in a timely manner to ensure they are visible in the correct areas.
* 18 File patients notes correctly in numerical order as per GWH policy and procedure and ready for clinical coding.
* 19 Maintain the upkeep of patient notes on the units, ensuring all in the correct bed slots.
* 20 Ensure the appropriate medical paperwork is stocked up for a speedier and more efficient ward round.
* 21 Provide clerical support during out of hours/weekends and bank holidays.
* 22 Support the training of colleagues in all units of the processes and procedures, help to induct new employees to your teams and departments.
* 23 Order stock for the Units in line with Trust finance procedures.
* 24 Sort and distribute post to staff and patients.
* 25 Report and record any maintenance/housekeeping problems using the on-line system.
* 26 Record bed requests on Nerve Centre for Medical Units and keep Nerve Centre updated with current bed locations.
* 27 Attend relevant Unit/Department meetings.
* 28 Engage in regular 1:1s and yearly performance reviews.
* 29 Keep up to date with Mandatory Training as per Trust policy.
* 30 To monitor and reply to emails for/from various sources in a timely manner.
* 31 To cover Units/other areas other than your own base as per Service Needs.
* 32 Ad Hoc duties.
Qualifications
Essential
* Educated to GCSE level in English and Maths (Level 5 or above / Grade C or above).
Desirable
* NVQ level 3 in Customer Services/Business Administration/Team Leading ECDL or equivalent training and experience.
Experience
Essential
* Recent experience in a customer focussed environment.
* In-depth administration.
* Working knowledge of data protection and confidentiality.
* Working to tight deadlines and managing conflict.
Desirable
* Knowledge of medical terminology.
* To have worked previously in a medical, health or social care environment.
* Office Experience (can include administration training).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
Additional Information
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
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