Onsite Service Engineer - Glasgow page is loaded## Onsite Service Engineer - Glasgowlocations: Glasgow, Scotlandtime type: Full timeposted on: Posted Todayjob requisition id: R551870Work Flexibility: Onsite**Onsite Service Engineer based in Glasgow****What you will do*** The Service Engineer is primarily responsible to maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications.* He/she delivers technical assistance at customer sites and provides documentation to internal and external customers.* Advanced understanding of Medsurg product portfolio to enable technical and critical thinking and facilitate surgical procedures as well as support others using the equipment* Responsible for trouble shooting and maintaining the overall status of Stryker equipment* Show evidence of improving systems/processes within the Managed Service Account to improve the service offered* Provide education for clinical staff on the use and operation of Stryker equipment.* Develop relationships with Sales Managers and Regional Managers outside of Medsurg franchise.* Provide technical support for all Stryker equipment* Have a thorough understanding of the systems in use, be able to identify key areas of the processes/systems in use and analyse and develop them, making recommendations and putting potential improvements in place.* Follow up on any process/system improvements with thorough analysis and ability to evaluate success* Organise and facilitate Managed Service Meetings with the customer as well as looking to involve other franchises* Provide a strong communication link between the customer and all Sales Managers across the franchises* Work closely with the Technical Services team to organise repairs/ loaners and where necessary carry out upgrades on equipment within the account* Work with MESU within account to ensure that all equipment tested to required standards and all procedures regarding Stryker equipment are followed* Be able to train new members of Managed Services on the role* Teach and guide new Operating Theatre Specialists or Stryker personnel using “best practices” in both Medsurg and other Stryker equipment and systems* Maintain and update the Managed Service handbook* Produce a monthly service report and record KPI data* General administration such as keeping track of items sent back for repair, organising couriers etc.**What you will need:*****Experience desirable:**** Have 1-2 years’ experience in Medical environment or experience with medical equipment***Specialist training required:**** Product training* Theatre Skills**Any other particular aptitude / skill required:*** Excellent communication skills* Customer focused and service orientated* Analytical and exhibits original thinking* Innovative and drive for continuous improvement* Highly disciplined individual* Organised* Articulate and literate* Team playerTravel Percentage: 20%
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