Job Overview
We are seeking a dynamic and experienced Salon Manager to lead our team and ensure the highest level of customer satisfaction. The ideal candidate will possess a strong background in store management and barbering, along with exceptional customer service skills. This role requires a hands-on approach to both management and service delivery, fostering a positive environment for both staff and clients.
Duties
* Oversee daily salon operations, ensuring smooth workflow and high standards of service.
* Manage front desk activities, including appointment scheduling and client inquiries.
* Mentor and train staff in barbering techniques, customer service excellence, and upselling strategies.
* Maintain inventory levels of products and supplies, placing orders as necessary.
* Implement marketing strategies to promote services such as eyelash extensions and makeup application.
* Ensure compliance with health and safety regulations within the salon environment.
* Handle customer complaints professionally, striving for resolution and satisfaction.
Skills
* Proven experience in store management within the beauty or grooming industry.
* Strong barbering skills with a passion for hair styling and grooming services.
* Exceptional customer service abilities, ensuring a welcoming atmosphere for clients.
* Proficient in front desk operations, including appointment management systems.
* Experience in mentoring staff to enhance their skills and performance.
* Knowledge of eyelash extension application techniques and makeup artistry is advantageous.
* Ability to upsell services effectively while maintaining customer satisfaction.
* Excellent communication skills, both verbal and written, to interact with clients and team members effectively. Join our team as a Salon Manager where you can make a significant impact on our salon's success while nurturing talent and delivering outstanding service to our valued clients
Job Type: Full-time
Pay: Up to £41,000.00 per year
Benefits:
* Company pension
* Gym membership
Education:
* Bachelor's (required)
Work Location: In person