We’re VIVID! –We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!
We’re recruiting for a Lettings Coordinator to join our team! Based out of our Basingstoke office, we offer a flexible approach to working between home and our offices. This is a 12-month fixed term position, working 37 hours per week with a minimum of 20% of this to be office based to promote collaboration and team working.
Want to know what we can offer you?
* 26 days holiday (plus bank holidays) pro rata, with the opportunity to buy or sell annual leave
* A productivity-related bonus scheme to enhance your take-home
* A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
* Life assurance paid at x 3 annual salary
* Private medical insurance
* Health care cash plan called Medicash
* Enhanced pay for maternity, paternity, adoption and shared parental leave
* Access to counselling, legal and financial information
* Electric car scheme
* Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes
Here’s the facts about the role:
As lettings coordinator, you’ll provide an efficient lettings service to prospective and existing customers across a range of property types. You’ll manage the complete void and lettings process to achieve the quickest re-let times, working closely with the void repairs teams to make sure the voids process is effective. And that information is shared, and handover dates are agreed.
You'll advertise our properties to find and assess suitable applicants, working with our Neighbourhoods team to co-ordinate and book their viewing and sign-ups, ensuring that you keep customers informed at all stages of the process, therefore creating a positive customer experience! As part of this process, you’ll undertake affordability and suitability checks, managing the nominations process between local authority and other partner landlords. Effective relationship building is an important part of your role as you’ll be required to establish partnerships with relevant voluntary and statutory agencies, local authorities and other relevant support agencies.
Collaboration and cross-team working is important as you’ll have regular contact with our neighbourhood teams to complete the necessary assessments and visits. As well as the support teams to make sure customers are referred at the start of their tenancy (if necessary). You’ll have a good background in a customer focused role and previous administrative experience, with experience of liaising with internal and external stakeholders and customers. You’ll work well as part of a team, using your initiative to effectively manage your workload with minimal supervision. While not essential, it’s beneficial if you have existing knowledge of social housing and lettings processes.
Occasionally our adverts may close before the advertised closing date due to receiving a high number of applications.
This role requires a basic DBS check.