Serco has a fantastic opportunity for a Data Administrator Apprentice to join the Restart team based in West Bromwich. In this role you will support the Serco Employment Skills and Enterprise Quality & Compliance Team to ensure the accurate transfer of data to and from DWP and Serco systems following compliance testing, whilst completing Serco's Level 3 Business Administration Apprenticeship.
Day-to-Day Responsibilities
* Processing of key referral, programme start and payment data via the PRaP system
* Transfer of data between Serco systems and PRaP while maintaining data integrity
* Identification, investigation and resolution of data processing errors, escalating to the Data Team Leader where necessary
* Completion of quality and compliance testing on key programme milestones and evidence to support contractual and regulatory requirements
* Support the wider Quality and Compliance Team in maintaining contract compliance by ensuring accuracy of data submission within contractual timeframes
Qualifications
* 5 GCSE (A‑C/9‑4) including English and Maths
* Good IT skills, with particular emphasis on MS Excel and MS Office 365 software
* Strong communication skills, both written and verbal
* Excellent interpersonal skills, with the ability to work across a number of work streams
* Confident to communicate through a variety of media with internal and external stakeholders
* Use own initiative and work independently
* Demonstrate a flexible approach to work
* To meet the eligibility criteria for the apprenticeship, candidates must have been a UK resident for at least 3 years
Desirable
* Understanding of DWP/welfare to work market environment
* Experience of working in a compliance environment ideally within the Employability sector
* Experience of CRM based systems
What's in it for you?
* Opportunity to gain practical experience in a professional environment
* A chance to work with a supportive and experienced team
Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
What Serco offers
* Salary: Competitive salaries with annual reviews.
* Pension: Up to 6% contributory pension scheme.
* Holidays: 25 days' annual leave plus bank holidays.
* Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
* Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
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