Team Leader – Events Service – Hyatt Regency London – The Churchill
Hyatt Regency London – The Churchill is seeking a motivated, service‑focused leader to oversee the day‑shift events service team.
Overview
As the Team Leader – Events Service, you will manage all event service activities during the day shift. This includes opening and closing duties, coordination with other food & beverage outlets, staff supervision and training, guest feedback handling, and maintaining service and satisfaction goals. You will also manage ordering, waste reduction, cost control, schedule maintenance, and maintain high standards of quality and guest experience.
Responsibilities
* Oversee all event service activities during the day shift, including opening and closing duties, and coordinate with other F&B outlets.
* Supervise and support the team, ensure breaks are taken on time, and train new staff when needed.
* Handle guest feedback and work with the team to meet service and satisfaction goals such as Hysat and GEM.
* Provide guests with correct information about the hotel and its services, and collaborate with other departments to improve their experience.
* Request food, drinks, and supplies for the department, and reduce waste and control costs, including casual staff hours.
* Track maintenance issues in the department and ensure they are resolved quickly.
Benefits
* 12 complimentary nights a year across Hyatt Hotels worldwide
* Discounted hotel stays for you, family, and friends from day one
* Free meals on duty
* Life insurance
* 50% discount on food and beverages when dining as a guest at selected Hyatt Hotels
* Business attire laundered complimentary
* Headspace membership and access to our Employee Assistance Programme
* Continuous learning and development opportunities providing a clear career path and promotion opportunities worldwide
About You
You are a motivated, service‑focused leader with hospitality or food & beverage leadership experience. You guide and support your team to deliver excellent guest service, ensure smooth daily operations, and maintain high standards of quality. Previous experience in hospitality or food and beverage leadership is preferred.
About Hyatt Regency London – The Churchill
Hyatt Regency London – The Churchill is a 440‑room, 11‑space meeting hotel located in Marylebone, offering a full range of services tailored to business and leisure travellers. Dining includes seasonal dishes at The Montagu Kitchen, afternoon tea, and cocktails at the award‑winning Churchill Bar & Terrace. Hyatt values empathy, integrity, respect, inclusion, experimentation, and wellbeing, and is recognised as a Great Place to Work.
Next Steps
Apply today for the Team Leader – Events Service role and start your journey with Hyatt Hotels!
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