Supported Housing Services Manager
Location: Newham, E12
Salary: A GBP 45,000 : A GBP 48,000 p/a (dependent on your qualifications, skills, and experience)
Are you passionate about empowering communities and tackling homelessness head:on? The Renewal Programme is seeking a highly skilled and visionary Supported Housing Service Manager to lead our dedicated team and drive impactful change.
About us
For over 50 years, the Renewal Programme has stood alongside those on the margins of our community in Newham. We are a respected multi:service local charity committed to inspiring hope and offering opportunities for connection, growth, and progress. Our work focusses on helping people reach their full potential by providing advocacy, education, temporary accommodation, and a wide range of positive activities. We believe in treating everyone with dignity and inclusion, fostering collaboration, and empowering individuals to co:create positive change.
Your impactful role:
As our Supported Housing Service Manager, you will be instrumental in providing effective, high:quality support and resettlement services to vulnerable, single, homeless individuals. Youll lead the charge in promoting independent living, ensuring our residents gain the skills and support they need to thrive : from managing their tenancies and finances, to cooking for themselves and moving towards sustainable independence.
What youll be doing:
* Championing excellence: Provide outstanding services to all housing clients, ensuring their needs are identified, assessed, and met with appropriate, empowering support.
* Driving performance and outcomes: Spearhead the delivery of a strengths:based support service, directly contributing to Newham Councils vision of fostering independence and wellbeing for vulnerable adults. Youll drive performance excellence by tracking and achieving key performance indicators (KPIs) related to service user outcomes, move:on rates, and tenancy sustainment, as agreed with our local authority partners. This includes overseeing the effective use of assessment tools like the Homelessness Outcome Star to tailor support and demonstrate impact.
* Leading service enhancements: Lead and contribute to exciting service improvement initiatives, including enhancing our trauma:informed supervision models, refining our casework quality assurance processes, championing resident involvement in service design and playing a key role in finalising and implementing our move:on strategy to ensure every resident has a clear pathway to independence.
* Driving financial sustainability: Maximise rental income and support clients to meet their tenancy obligations, paving the way for their independent futures.
* Leading and inspiring a team: Motivate and support your staff, build a trusting and supportive working environment, fostering a culture of best practice, proactive case management, and solution:focused approaches.
* Strategic development: Review and enhance policies and procedures to ensure our services are proactively supporting clients to achieve their goals and move away from homelessness, aligning with our strategic themes of promoting health and wellbeing, and fostering independence.
* Building strong relationships: Work collaboratively with local commissioners, other departments within the charity, housing association partners, and external agencies to deliver best value and evidence best practice.
* Ensuring safety and compliance: Uphold robust health and safety, safeguarding, and incident management practices to create a safe and progressive environment for all.
Who were looking for
* Proven experience in managing within a supported housing service, ideally with a strong understanding of local authority contract delivery, performance management frameworks, and outcomes:based commissioning.
* A proactive leader with a passion for continuous improvement and experience in driving positive change within housing services, includi