We are seeking an Office Junior or someone with office experience to join our busy transport department. This will suit someone with or without Transport or Office Experience with the opportunity to learn and grow with the company.
**IMPORTANT** Due to location, the applicant will need to drive or have a reliable way of getting to the office each day.
Duties & Responsibilities
* Calling customers to book in collection of their vehicles, going through a call script and ensuring 100% audit scores.
* Taking calls from customers, making bookings, answering collection queries and giving ETA's.
* Taking calls from drivers and agents, answering and helping with queries and making payments.
* Liaising with clients on behalf of customers, getting recovery and release fees authorised and seeking extensions on cases or advice.
* Organising auction transporters to come in and collect vehicles, organising car keys and ensuring they are parked in correct bays for collection
* Working the shared transport email inbox as well as your own inbox
* Noting in-house system with regards to all phone calls and noting client portals when required
* Any other duties asked
This is a full-time permeant position working 40 hours per week.
Hours of work are Monday-Friday 08:30 - 17:00 with an un-paid lunch break of 30 minutes.
The successful candidate will need to undergo a screening process with us due to our business being FCA regulated complying with GDPR regulations.
Job Types: Full-time, Permanent
Pay: £15,704.00-£26,500.00 per year
Benefits:
* Casual dress
* Company pension
* Free parking
* On-site parking
Work Location: In person